cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest Hub Gen 2 Crashing when streaming video

Spacefish
Community Member

How do i pull crashdumps from Nest Hub 2. Gen if it hard reboots while streaming media to it?

This is what happens: https://www.youtube.com/watch?v=gl9g0y9Kn04 i stream to it from VLC, the decode seems to have some issues decoding the video stream and then it goes black and reboots..

Probably memory corruption + hard reset by the watchdog? Could be an security issue..

Can i somehow pull crashdumps from the device?

3 REPLIES 3

Princesss
Community Specialist
Community Specialist

Hi Spacefish,

 

Thanks for visiting the Community.

 

Sorry to hear about this. Could you confirm if this happens on all video contents you play on your Google Nest Hub? Have you tried checking other contents from Netflix or YouTube?

 

If this still happens on all video providers, let's perform a complete reset to see if this would make any changes on its behavior. Lastly, Google Nest is built to keep your information private, safe, and secure. We want to clearly address some of the top concerns based on privacy and security queries related to Google Assistant and Google Assistant-enabled devices like Google Home, Nest Mini, Nest Hub, Nest Audio, and more.

 

Keep us posted.

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey Spacefish,

 

How's your Nest Hub? Let us know if you still need help and we're glad to assist you further.

 

Cheers,

Muddi

Azarco
Community Specialist
Community Specialist

Hey Spacefish,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Kind regards,

Alex