06-01-2022 08:29 AM
Hey my problem is the same of the other user... My Google Nest is fully functional but it's showing only a gray screen, only volume indicator is visible when volume is changed...
I already tried, hard reset, 10 times reset trick and nothing solved the problem... Any tip?
06-01-2022 01:29 PM
Hey Vendrusculo,
I understand how it feels when your device is not working. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:
Are you able to try the recovery mode on your devices? If not, please follow the steps below:
Looking forward to your response.
Thanks,
Alex
06-01-2022 02:13 PM
Are you able to try the recovery mode on your devices? Yes more than once
06-01-2022 03:45 PM
Hey Vendrusculo,
Yikes! We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?
Thanks,
Alex
06-01-2022 05:10 PM
unable to fill out 😞
On Submit I got this error: "Refresh this page and try again. Sorry, there was a problem with the form."
06-02-2022 09:45 AM
Hey Vendrusculo,
Thanks for letting us know. I'll be checking this with our team and I'll let you know once we have an update. We appreciate your patience.
Thanks,
Alex
06-04-2022 07:59 AM
W8ing
06-07-2022 09:04 AM
Hey Vendrusculo,
Thanks for waiting. Could you please try filling out the form again? If you can't still open it, try using a different phone or a different browser.
Best,
Alex
06-07-2022 09:17 AM
no luck... Tried on Chrome, Edge, Firefox(iPhone), Chrome(Incognito)...
06-07-2022 12:56 PM
Hi Vendrusculo,
Thanks for letting us know and we appreciate your time. I'll forward your feedback to our team to check why the form is still not working. I'll update you as soon as I can once we hear from them.
Kind regards,
Alex
06-13-2022 10:02 AM
Hey Vendrusculo,
A quick follow-up, could you try filling out the form again?
Best,
Alex
06-16-2022 10:08 AM
Hey Vendrusculo,
I haven't heard from you in a while, did you fill out the form?
Kind regards,
Alex
06-16-2022 10:26 AM
the same error yet
06-16-2022 10:40 AM
Hey Vendrusculo,
Thanks for letting us know and we appreciate your patience.
I sent you an email, please reply back to it so that our team can assist you further. Also, we will continue our conversation there.
Best,
Alex
06-20-2022 10:48 AM
Hey Vendrusculo,
We sent you an email, did you receive it? Let us know so that our team can follow-up on this.
Thanks,
Alex
06-23-2022 10:54 AM
Hey Vendrusculo,
I saw that you're now being assisted by one of our senior specialists. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
Best,
Alex