05-22-2023 06:29 AM
Over the last month or so my Google Nest Hub Max live camera view works for approximately 3 days then goes offline. The Hub has good signal to Wi-Fi. Its in the center of my home approximately 35 feet from router. I also have a google Nest Doorbell and that seems to be rock solid.
05-22-2023 09:16 AM
I am having the same issue with my hub max. I have 2 nest cameras outside (battery) that work just fine, and a doorbell nest (battery) with no issues. But for some reason my Hub Max randomly goes offline and I can't connect the camera. My hub max if literally next to my wifi. This is really disappointing. I've noticed this is an issue they haven't fixed and they keep locking forums even after they don't post a solution. Terrible support forum. This needs to be fixed yesterday.
05-22-2023 11:51 AM
I noticed when Nest or Google Home app states the Hub Max Camera is offline, if I am home physically looking at the Hub Max Display while trying to view the camera via the apps I will see it pop up on max display stating "Camera is being Viewed" and the LED illuminates but yet the app shows camera to be offline. So apparently the app is asking the Hub Max to stream the video because the Hub Max is telling me the camera is being accessed.
05-28-2023 05:06 PM
Hey folks,
Thanks for bringing this up. I know how important it is to be able to stream the built-in camera of the Google Nest Hub Max. This seems to be related to the recent issue that happened with the Nest Hub Max but should be resolved now. Please try resetting your device by following the steps below:
Let me know how it goes.
Cheers,
Muddi
05-31-2023 07:13 PM
Hi there,
It's me again. I want to make sure you're all good — how did the steps go?
Cheers,
Muddi
06-02-2023 10:42 AM
Hi everyone,
Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Best,
Princess
05-25-2023 03:28 AM
I’m having exact same issues!!