Nest Hub Max - Duo or Meet?

[GeoffT44]

I have a Google Nest Hub Max and had it set to receive and make calls on Google Duo.
I have not used Duo for some time but when a friend called, I got the call chimes and could see and hear her on the Display.  She could hear me but not see me.
Whilst trying to resolve the problem, I read various things about Meet replacing Duo.  Could this be why my video is not going or is there something else I need to do?  Can I "reset" Duo or connect Meet?
Thanks for any suggestions.

[David_K]

You can try unlinking and relinking Duo:

1. On your mobile device, open the Google Home app .
2. Touch and hold your device's tile.
3. At the top right, tap the settings cog > Voice & video calls > Unlink Duo from this device > Unlink.

Once unlinked, to relink:

1. At the top right, tap the settings cog > Voice & video calls > Call Providers > Duo.
2. Follow the in-app instructions for set up.

[Dan_A]

Hi GeoffT44,

I'm jumping in to ensure everything is good here. Have you seen davidking’s response? Let us know of the answers so we could take a closer look at them.

Best,

Dan

[GeoffT44]

Hello - many thanks for checking.
I did see davidking's suggestion and followed it partly but this is the heart of my query - when I tried to relink Duo that isn't possible because Duo no longer shows as available.  Meet is now the default but when I say "Call......", I get the response "Calling......" but the screen goes misty white and nothing else happens.
Calls from the person I was trying to contact come in perfectly.

[Princesss]

Hi GeoffT44,

Thanks for the additional info. Could you please provide a short video clip of what's happening from your end when you try to use Duo or Meet. We'd love to know more so we can check on it further.

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[GeoffT44]

Hello - I have seen your reply (thanks) and will do as you suggest and send a video.  I've been exceptionally busy but will send the video tomorrow (I'm in the UK so may be a different "tomorrow" to yours 🙂 )
Thanks for your patience.

[Princesss]

Hi GeoffT44,

Thanks! How was it? Have you tried the suggested steps? Let us know once you're done and we'll keep this thread open for 3 more days.

Best,

Princess

[GeoffT44]

Hello - so, so sorry to mess about but I've been out of contact with my Nest Hub.
I tried to make a call again this morning and have made a video of the result (unfortunately, I can't attach it - I get a message "You do not have permission to upload video") - there was a brief "mistiness" before the call went through (last time it simply stayed misty); the call does go through and from my end is fine but from the other end there is only Sound.  Am I doing something wrong in the set up?
Many thanks for your patience and help.

[Princesss]

Hey there,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hello GeoffT44,

Checking in-- have you had the chance to fill out the form?

Best,

Princess

[GeoffT44]

Hi - thanks for keeping in touch.
I have now completed the form 😀

[Muddi]

Hi there,

Thanks — we got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. Also, please be advised that this thread will be locked after 24 hours.

Cheers,

Muddi