Nest Hub Max Microphone Volume Extremely Low

[PretzelMan]

I have a Nest Hub Max

If I monitor the camera, the audio is very, very low.  This is NEW.

I used to be able to hear sounds easily if I monitored the camera.  Yesterday, the sound was extremely low.  I thought it was off, but if I put my ear to the speaker on my phone, I could hear faint sounds.

I checked all settings and even did a factory reset of the Hub Max.  Still almost zero sound.  I tried this on both my phone (Adnroid) and iPAD (IOS).  It was the same on both.

If I say "Hey Google..." the Hub hears me.

Any advice is appreciated.

[CaptEasychord]

Better do. We rely on a Home Max for stay in contact with a distant grandmother. 

[CaptEasychord]

Same issue here. Barely audible with volume of device on max. Have they perhaps broken it with an update?

[c0r3yz]

Having the EXACT same problem with our Nest Hub Max, but our other Nest Cameras stream live audio just fine. I'm not sure if it happened within the last few days, but I only noticed it today.

[Itislv]

Same problem here as well. One other thing I've noticed though: in the nest app I appear to have lost the last week of recordings so I'm guessing those weren't away when the audio issue started. I can use meet on this device with no issue so the microwave is obviously physically okay, just seems to be something software related with the security camera aspect. Same as you all, I have tried everything to no avail

[NestProblems]

I did not lose any recordings. So possible coincidence?

[jlcerdajr]

Yes, every thing else seems to work just fine, just it seems something is telling the mic to go to its lowest setting with Nest

[jusab4144]

Same issues here. Totally useless audio now.

[AB401]

Having the same issue

[Chrisandsherrie]

Google clearly pushed an update that broke it. They either need to fix it or start replacing devices. 

[Muddi]

Hey Chrisandsherrie,

Could you tell us the make and model of your phone? Also, what is the firmware version of your Google Nest Hub Max?

Cheers,

Muddi

[jlcerdajr]

The issue also happens if you go to the Nest web site and view it from there. 

[Muddi]

Hi jlcerdajr,

Thanks for the information. It is best if you could answer all the questions posted above so we can further isolate the issue.

Cheers,

Muddi

[c0r3yz]

The issue is present whenever listening to live audio from the Home Max.  It happens if you go to the nest website on my Windows 10 and chromeOS computers or from both the Nest app and the Google Home app on my Pixel 6 Pro phone. We have also tried it on my wife's Samsung Galaxy S22 phone.  It's the same result no matter where you view the life feed from the device.

[clufree]

i have looked for the questions, cant find any?

[NestProblems]

Hi Muddi, just so you have more info, my firmware is: 

System firmware version: 10.20221207.2.109

Cast firmware: 1.68.353511


Language: en-US


I use an iPhone 11 and an iPad Pro and an iPad mini. I haven’t tried through a browser but others have. The same low volume when viewing recordings or live video using the camera on nest hub max. Other nest cameras are fine. 

[Don1971]

Unenroll in the preview program for.the device under settings and please let us know of that works. I exchanged my at best buy as I has the 4 year protection and did not reenroll in the preview 

[PretzelMan]

I checked my device today.  I was NOT enrolled in the preview program.

So...  That didn't impact my issue

[Muddi]

Hey folks,

Thanks for updating the thread. I understand this has been ongoing for quite some time, and I apologize for the inconvenience it has caused so far. We've shared this information with our team, but do not have any updates to share right now.

Cheers,

Muddi

[PretzelMan]

Hello Muddi,

For the Dev Team....

Quite a few of us had the exact same problem happen at the same time.

Our devices hear our "OK Google" commands very well.  It is only the microphone volume in the streaming that doesn't work.

I'm pointing this out because some in support have said this is a hardware problem and the hub should be replaced.

The facts do not seem to support this.....

It may be good if you could also make sure support has these facts.

Please keep us updated.

[Don1971]

I replaced mine and tested for a day with just regular firmware and was fine. Then I joined the preview program and same.thing again with the mic, gotta exchange at best buy again

[carlk]

Do you mean preview program for the Home app? How would that affect the use in the Nest app? Also, did you try leaving the preview program? I am also in the preview version of the Home app but don't see why this would be connected since it affects the use in the Nest app. Maybe I will try leaving the previous program to see if this fixes it.

[NestProblems]

I am not in the preview program. Never have been. I know where to find it thru the google home app, but did not want new untested features. Seems we got one anyway lol

[NestProblems]

You’d think a factory reset would fix that. Maybe when you get the next one, immediately check the software/firmware version and see if it is different than your current one and if either are different from what the rest of us have posted on here.

[PretzelMan]

I did a factory reset and it did NOT help.

[carlk]

Me too and removed from home/nest and made sure there were no changes in the settings and checked the other devices that work fine... Plus, a lot more with no success. So, far the last message from Google is that they are still working on it. Everyone should send feedback from the device/home app.

[Muddi]

Hey everyone,

We appreciate all your patience. We've been seeing an increase in reports about the low audio on camera during live view or while streaming the recording using any devices.

If you haven't sent any feedback on your devices, please do, because this will help the team to further check the issue. You can send feedback on your device by saying, "Hey Google, send feedback,"  followed by the keywords: Low audio on camera live view and recording. Learn more about how to send feedback on our Help Center.

I'll make sure to get back on this thread once I have additional information to share.

Cheers,

Muddi

[RAM1025]

I have experienced the same thing as of about two weeks ago, I switched out the Nest Hub Max for another and have the same result, recoding volume so low you can't hear anything at any volume setting (except for very faint sounds).   Given the number of the same symptoms across so many users starting around the same time, why don't you roll back to the last release until you figure this out.  I'm sure your engineers are able to replicate this problem in the lab and could quickly test if it goes away when the prior release of sw is restored.  If so then can you roll back to that release, send out an update and then all your users can use the Nest Hub Max as it was intended until you figure out (and fix) what caused this.  Please.

[carlk]

You would think Google support could have already sent out a fix for this but, to be honest, I am not holding my breath. I have see very little Google support for their hardware when there are issues. Doorbell battery issues, response... Go buy a new one. Nest router slow internet speeds, no resolution so far so I bought a different brand and now Hub Max issues. Then, toss in the discontinuing Google Secure and Nest Dropcams. We have all the above and have seen how poor the response from Google is to support their hardware. Very disappointing from someone who has Google hardware throughout their house for many years.

[Justgizmo]

I have 6 of these across 3 accounts and they are all doing it now after update. We use one to monitor an area where the microphone is really important. Any updates on a fix?

[Jay1974]

Hi I have two home max display there are both doing the same thing no or very little sound on live view and recording , please fix with a update , looking at going to media in Australia to expose google , and advise retailers to stop selling these products all together as they no longer work 

[ChrisMo]

It's been weeks. What's going on with this? 

[garden]

Exactly!  What’s going on??

[Virtualskies]

Still no fix???

[garden]

Still no fix!!

[garden]

Still no fix!

[NestProblems]

So finally my elderly dad called me with duo from that nest hub max, but without the camera portion. I could hear him just fine. Camera recordings and watching live continue to be practically inaudible. 

[nncbiffle]

What’s going on with this issues? Status update?

[garden]

Yes!  Status update NOW

[Justgizmo]

Still no update after 6 weeks???

[Justgizmo]

6 weeks total and 3 weeks of it being a known issue