Nest Hub Max Microphone Volume Extremely Low

[PretzelMan]

I have a Nest Hub Max

If I monitor the camera, the audio is very, very low.  This is NEW.

I used to be able to hear sounds easily if I monitored the camera.  Yesterday, the sound was extremely low.  I thought it was off, but if I put my ear to the speaker on my phone, I could hear faint sounds.

I checked all settings and even did a factory reset of the Hub Max.  Still almost zero sound.  I tried this on both my phone (Adnroid) and iPAD (IOS).  It was the same on both.

If I say "Hey Google..." the Hub hears me.

Any advice is appreciated.

[carlk]

If you are in a return window, I would definitely return them. You can always buy them again, if they fix this issue.

[Rachael]

They should refund regardless. 

[Muddi]

Hey everyone,

Chiming in, I've merged your thread to a similar trending issue. Our team is aware of the issue, and looking into the issue at hand. Make sure to send feedback using the keywords: GHT3 Low audio on camera live view and recording. Visit this link to learn more about sending feedback.

Cheers,

Muddi

[garden]

I have the exact same problem with no resolution!  These problems always climb up the chain with no results. Let’s get this fixed Google.  We pay good money for your products!

[Brigleich]

Both my nest hub Max's camera audio is no longer working.  When I go through recorded history it worked fine until may 1st and now I am unable to hear any audio on recordings since then.  This happened on both hub max but non of my other cameras.  I have rebooted network and devices and did a factory reset and nothing works.  I am using Google nest WiFi as my router.

[Muddi]

Hello Brigleich,

Thanks for flagging this. Our team is already investigating this issue, so while we wait for news from them, I'll be merging your thread into the main post. In that way, you'll be notified once an update from us is available.

Cheers,

Muddi

[Jrcurtis1]

Help no mic volume on recording 

[ags]

same problem here

[Itislv]

Anybody know if they're getting anywhere with this yet. It's rather annoying to be paying for a service on this thing and part of it is non-functional 

[garden]

I haven’t heard a thing!  But they keep taking our money!

[carlk]

No updates so far. In my ongoing email discussion with the "senior" support team, they keep asking irrelevant questions like who is your ISP, what router do you have, what phone do you have, etc. I provide the info and remind them it has worked fine for about 2 years and just stopped but the other devices in our household work fine.... That I have used since before Google bought Nest... So I have a little experience with these devices. 

[garden]

They ask those same questions for EVERY kind of problem.  They’re like robots!

[snapshot77]

I've been experiencing the exact same thing. Low audio output from the mic on the Nest Hub Max over the last couple weeks. Haven't been able to fix it. Around the same time I noticed that my Front Door camera no longer appears when clicking the "Camera" button as well. It used to show both my FD and Kitchen and if I'm not mistaken the button was actually labelled "Cameras" given we have more than one. It's also highlighted differently (in blue rather than grey) on my device listings so something has definitely changed.

[CMDexe]

Hi all so happy I'm not the only one experiencing this, though I would be a **bleep** sight happier if the problem could get fixed.

[JimsOnline]

Same issue here.

randomly stopped working a week or so ago.

System firmware version: 10.20221207.2.109
Cast firmware: 1.68.353511


[ChrisMo]

Same problem for a few weeks.

Technical information

System firmware version: 10.20221 207.2.1 09 Cast firmware: 1.68.35351 1 Language: en-US

[clufree]

Here is a good read regarding the hub max

https://www.theverge.com/2023/5/8/23688662/google-nest-hub-interface-io-2023

[NestProblems]

A fix is on the way! Made by Google on twitter just DMed me this morning! Devices will be automatically updated once it is ready. There is no time frame yet, but the developers acknowledge the problem and will put out an automatic update to fix it!  Sorry I am very excited that I don’t need to factory reset. The sending feedback from the devices probably helped a lot too!

[PretzelMan]

The first step is recognizing there is a problem.  Now, hopefully they will prioritize the effort for the fix.

[CMDexe]

Huzzah! 

[carlk]

I hope you are right but we will see. They did nothing for the doorbell issues.... response, sorry, go buy another one. Many unhappy people in that thread. 

[CaptEasychord]

Thanks, really hope this is soon, it deserves some urgency. 

[Aracaifon]

I'm having the exact same issue as everyone else described in the thread which started at the exact same time. This affects live view when viewing from any device and I tried all the rational troubleshoots to test for hardware malfunction, to no avail. Factory reset, power cycling, etc. Definitely a firmware issue with the new update still unresolved. I'll send my feedback to try and contribute further, I hope this issue is resolved soon I really enjoy this device.

[jlcerdajr]

I wonder if it could be a web site issue. They may have changed the interface or settings on the outgoing data from their site or server that hosts or handles the Nest Hub viewing and recording. If that's the case it doesn't matter what firmware we have. It's their web masters that would need to fix the issue.

[carlk]

If it was only an issue in the browser, maybe but it is in the Nest app and the web browser 

[carlk]

Is everyone's camera online? Mine went offline last night about 3am and hasn't come back up even with a reboot. Other devices connect just fine. Not sure if they pushed something out that broke it more or another issue.

[jlcerdajr]

Two of mine did that. What I did was swipe up, turned off the camera then turned it back on. Then they connected. Why I don't know

[PretzelMan]

Mine is online now.

It went offline yesterday, but unplugging and plugging back in fixed it.

[carlk]

Unfortunately, we are traveling so was trying to fix it remotely... With no luck.

[Muddi]

Hey folks,

Sorry for the inconvenience and thanks for your patience. Our teams are aware and we're working on a fix.

Please make sure to send feedback on your devices by saying, "Hey Google, send feedback,"  followed by the keywords: Low audio on camera live view and recording. Learn more about how to send feedback on our Help Center.

Cheers,

Muddi

[ChrisMo]

Any time estimate on a fix? 

[carlk]

Here is the specific feedback Google support has suggested to submit:, "Hey Google, submit feedback" then use the keyword "GHT3 34467 Low audio on camera live view and recording

[NestProblems]

CarlK, would you happen to know exactly what the “GHT3 34467” stands for or where to look that up?

[garden]

Is this “fix” happening any time soon?  I have had so many issues with my Hub Max.  This is frustrating .

[ScottInBristol]

I subscribe to the Nest Aware cloud recording, and just looked back through recent clips. At 2:21am on the 28th of April it was fine. It went offline for about a minute at 2:22am. The recording resumes at 2:23am with the volume level dropped to near nil.

Hopefully the fix mentioned won't be long now! 🤞 

[Itislv]

It's hard to swallow that they haven't done so much as to, at very least, roll back the offending update to restore sound until they can work out what has gone wrong. Is this what we are to expect from all of their products? I just pre-ordered a new pixel tablet, however if they don't get this worked out before it ships, I might cancel that order. I certainly wouldn't want to have another device of theirs that suddenly loses functionality and doesn't get fixed! 

[carlk]

Unfortunately, this tends to be the response. I have seen it with both the doorbell and the Nest Router with no fixes and those threads on the Google forum go back months/years. Also, toss in that Secure will no longer work after next May and we are starting to gather a lot of dysfunctional Google hardware in our home. 

[Q79]

Shocking is an understatement. First they tried to make out they had no idea there was a problem. THEN told me they were aware and had escalated it to 'tier 2' (whatever that means). But then they send me a list of things they wanted me to do to test the hardware so ended up taking a step back with them implying it's not the software they installed. I've cancelled my pre order for the tablet as I resented paying more than everyone else just coz I'm in the UK but then after this joke of support for this issue, I'm done with nest and Google unfortunately. Which is a shame because their products sell really well where I work but I can no longer in good conscience offer their products to customers knowing that this is how they are treated should something go wrong.

[Justgizmo]

Yeah I sell this stuff as well and the legacy equipment is getting left behind. The newer products are better, but the lack of the Nest app, website recordings and cloud editing features sucks. Supposedly they are developing a new monitoring website. I won't hold my breath 

[Trex]

This cannot be a coincidence, we have 2 hubs on 2 accounts and one of them has also lost micophone volumn on live and recordings.  Please fix this ASAP.  I would like more than admiration of the problem but a real date for expected  a resolution, very frustrated.