Nest Hub Max Microphone Volume Extremely Low

[PretzelMan]

I have a Nest Hub Max

If I monitor the camera, the audio is very, very low.  This is NEW.

I used to be able to hear sounds easily if I monitored the camera.  Yesterday, the sound was extremely low.  I thought it was off, but if I put my ear to the speaker on my phone, I could hear faint sounds.

I checked all settings and even did a factory reset of the Hub Max.  Still almost zero sound.  I tried this on both my phone (Adnroid) and iPAD (IOS).  It was the same on both.

If I say "Hey Google..." the Hub hears me.

Any advice is appreciated.

[FarrelBuch]

Could this have anything to do with the preview program. I am part of it. I think I get firmware updates shortly before the full push. My device is on 10.20221207.2.120 but I do not know when I got that version. Anyone know the dates for the various firmware versions for the full push vs the preview program push?

[clufree]

I have the same issue for months now. New firmware 120 update is applied but I also now have a on the screen that says “nest camera being viewed” then another says “neat camera off” than it repeats about every 15-20 min. I have factory set the thing many times and it is still there.

[Q79]

Ok so new update. Tonight, on three separate occasions, I got hung up on.

All I got was " apologise for the inconvenience" and " We're working on a fix".

As soon as I said that that wasn't good enough and that customers deserved a better answer than that, The reply was, and I quote "I've given you your answer, I'm going now. Have a good day".

It looks like Google now can't even be bothered to give an answer.

Returning my hubs to the retail store that I work at tomorrow. Absolutely disgusting and I recommend you all do the same because I honestly don't think Google have any intention on fixing this issue and that all their interest is launching the pixel tablet as the new hub. 

Shortly after its launch, they'll announce they're discontinuing support for the hubs and then finally that will explain why they aren't bothered 

That's why they haven't even bothered talking to us on here either.

[carlk]

They haven't responded to the last three support emails that I have sent and it was to a direct person who had helped me via chat.

[garden]

unbelievable!

[Misiek8881]

Honestly I think the same. That they will push that 500$ tablet instead of Home Max, they will discontinue it and make more money of of the tablet/hub. If it happens and they don't fix this issue I think we have a class action suit 😄

[garden]

I agree!

[garden]

You have to be kidding me!  What a useless product!

[Q79]

Social media now ignoring update requests now. Next stop....trading standards then press.

[Jimjim1968]

I've also recently experienced a problem with very low volume on my Google Hub Max, but I've never had this problem before, and I've done everything and still can't repair it; it's really irritating me.

[Jrcurtis1]

Come on Google fix this problem with the recording mic. Or I will cancel 

[Richport29]

https://piunikaweb.com/2023/06/21/google-nest-hub-max-users-report-microphone-volume-too-low/

[carlk]

Need more of this and maybe they will address it. I doubt they are working too hard on it or it would be fixed. Probably looking at discontinuing the Hubs for the Tablet but I am not sure that I will buy any more Google hardware based on how poorly they support it.

[garden]

Well thank you so much for this link!  This could  give all members some hope for a fix now  that this issue is being publicly advertised.  Google created the problem - Google better FIX the problem.  Our money is flying out the window here.

Google just launched their pixel tablet.  Why not give all members, who are complaining, one for free!!  THAT should fix our problem.

[Sleepy_Ella]

Same issue here.  I've used these products for years for security and in the last two months have experienced so many aggravating issues. I've dealt with Google support before so I don't even bother now.  I'll probably discontinue service soon just to not deal with their awful customer service. 

[carlk]

We are going to start moving away from the Google ecosystem because they have shown time and time again how poorly they support their hardware.  I have watched the Nest router poor performance issue in the google forum for almost 2 years...with no resolution.  I have watched the battery issue on the wired doorbell, even longer, with no resolution and now this.  Google has repeatedly shown that they do not support their hardware and we have so many devices, including secure, protect, speakers, cameras, doorbell, door lock, hubs, etc....about 20 devices.  So disappointed in them and it is time to move on. I will start to replace our google hardware piece by piece with non-Google devices.  Nest Router with 3 access points went in the trash for a Asus router already.  Doorbell is only hanging on because I turned off the chime, which is what uses the battery, and the ring goes through the speakers. (if you leave the chime on and someone presses the button, the camera turns off for about 30 seconds to a minute so you miss that one thing that you are using it for and their response has been sorry, out of warranty, go buy another one. another lengthy google forum on this issue), Secure is now being discontinued but will work for another year and then it goes in the trash, Nest Dropcams are being discontinued next year also so it will go in the trash, and now the Hub Max issue...

[Busymom22]

They won't fix anything because they're still making money off of us while we wait for them to fix these issues.  Also, as long as they use overseas tech support, we'll never get it resolved.

Google is just another money hungry company with zero customer loyalty.  

[Valeriu]

Same here. The volume is extremely low when using live camera.

[Benji2212]

Just set up a nest hub max and have been experiencing the same issue, went through all settings and couldn't figure it out. The audio is good if you watch a playback recording however on a live feed it is pathetic. My outdoor cameras are awesome if I put the microphone on so what's the go here google? I notice you don't reply to your customers either which is a great help.....NOT. 

[garden]

Mine is brand new as well with the same issue.  And that’s because I replaced my previous Max which had  a freezing issue which NEVER was resolved!

I’ve been asking for help on this new problem for months now.  You’re right!  They just ignore us!

Google - what are you paying your big smart “techs” for??  They don’t seem to be doing their jobs!

[Richport29]

New firmware installed today, ending in .134 Finally have volume on live video again. Events still aren't working, "motion" events even though there has been plenty of movement in front it the camera, but some progress has been made 🙂

[bk88]

Thanks Richport29.🤞 And @Benji2212 .

It sounds like one of you is now fixed for Live Home Monitoring, and one of you is now fixed for Recorded Home Monitoring. 

Do you both have the same firmware version??  

I've rebooted several times and am still with the old .120 version... but am now hopeful.

 @Muddi @fyi that we finally might have some hope

[carlk]

We now have sound, like before, for both recorded video and live.....yay!

[Itislv]

Hasn't hit mine yet

[Q79]

Hi there. What is the software and Fuchsia versions please?

[Richport29]

 

[CMDexe]

I got the new firmware last night and after unplugging the hub for 5 mins and rebooting I now have full sound back on live streams and recording playback.

Only post reboot, existing recordings still muted. Didn't really expect them to change but felt it should be called out regardless.

[Busymom22]

Mine updated last night as well.  Sound has been restored.

[Q79]

Well even though I'm still waiting for the fix, I'm glad people are getting sorted at last.

Just wish I hadn't made a song and dance to Google yesterday about how people like GSMArena and TechRadar were interested in what's been going on.

Great timing lol

[Virtualskies]

Just fixed mine???

Settings

Security and privacy

Updates

google play System update

It did an update, restarted my phone and now I can hear again. 

February 1, 2023 still stayed the same as I went back to pay this but it works now??  

[Virtualskies]

Lol..

 So nothing to do with what I did??  I did nothing to my hub max.   Just my phone.   Go figure. 

[Princesss]

Hey folks, 

Thanks for visiting the Community.

Has anyone here still needs help with this? It looks like this has been addressed by enrolling your devices to the Preview Program. We'd like to check if there's still anyone here who are still experiencing the same thing after enrolling to the Preview Program.

Best,

Princess

[garden]

As of this morning, I am SO pleased to say that I can hear everything loud and clear!!

This came about after I signed up for the preview program.

[Denise818]

My device has not updated yet, therefore still has extremely low volume.  If I switch to Preview, will I lose my 60 day video history?  I need to make sure the 60 day video history is not lost/wiped on any of our cameras for legal purposes.  

[garden]

I did not lose anything.

[garden]

I still don’t hear anything!

[garden]

I still don’t hear a thing

[NestProblems]

https://support.google.com/googlenest/answer/7365257?hl=en#zippy=%2Ccheck-the-version-on-your-nest-d...

according to this, it looks like only those in the preview program have the new version. However, at least that means the rest of us will get it eventually.

[Q79]

I'm in the preview yet I'm still waiting. Anyone else the same?

[CaptEasychord]

I joined the preview programme Sunday, it's now updated to .134 (maybe overnight last night) and it's fixed! Great news, shame it took soooo long.