Nest Hub Max and Mini keep disconnecting from my Android phone.

[jmbirdman]

My Nest Hub Max and my Mini keep disconnecting from my Android phone about 2-3 days after they are connected. This never happened before with this phone. Nothing is new to wifi, router, or hubs. It is getting more and more difficult to reconnect them, to the point that I can't connect them without an hour of shutting off and on, factory reset, etc. The Hub will connect to the wifi, but the phone and Hub can connect to each other. 

Any ideas?

[aperezdeleon]

Hi there jmbirdman,

Thanks for posting in our community!

Do you have another device, such as a phone or tablet, that you can use to set up your Nest Hub and Nest Mini? Doing so will help us determine if disconnects have to do with your Google Home devices or your phone specifically.

Alongside trying another device, ensure your phone and Nest Hub devices are connected to the same strong Wi-Fi network. If you have any guest networks, try disabling them temporarily, as this could stop the disconnects.

It's also worth checking if your Google Home app is up to date.

Let me know how it goes.

Regards,

Angel.