Nest Hub Max and Xfinity Steam

[JGS1512]

Hello, anyone find a solution to casting from their Xfinity Steam app (on iOS) to their Google Nest Hub Max? 

I just bought a new Nest Hub Max.   The older smaller Nest Hub had no problem streaming from Xfinity to watch live local news, etc.  I bought the larger Max for the screen size, but Chromecast doesn't seem to work for Xfinity with this display. 

The Chromecast firmware for the Max is 1.67.330920.  For the smaller Hub, the one that works fine, it is 1.56.324896.

Other apps, such as HBOMax, DisneyPlus, NBCSports, Peacock and FoxSports, all work fine.  

I contacted Comcast/Xfinity.  They said the Hub Max isn't supported.  I find this odd since the Hub works fine, and other apps from the same company (Peacock, NBCSports) work fine.  

Wondering if this is a problem with the Google Chromecast software, or something Xfinity did or didn't do.

Please help.

[Muddi · Accepted solution]

Hello folks,

Sorry for the lack of updates here. We're on top of this. Keep an eye on this thread for updates.

Cheers,

Muddi

[Princesss]

Hi JGS1512,

Thanks for bringing this up. 

We're sorry to hear about what you're experiencing right now with your brand new Google Nest Hub Max. Since this is only isolated on one device, have you already tried performing a complete reset to it? If not, let's go ahead and try that to see if this would make any diference.

Lastly, it would be very helpful if you can send us a photo or screenshot of the app so we can check on it further what's causing this to happen.

Looking forward to your response.

Best,

Princess

[JGS1512]

Hi Princess, 

Yes, I've reset the device a number of times, but the problem still persists.  My firmware is the same as TheChef posted below.   The smaller Nest Hub works fine - I checked again this morning.  So, it is something unique to the software on the Next Hub Max.

Any help would be much appreciated.

[Princesss]

Hi @TheChef and @JGS1512,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[JGS1512]

Done, thank you.

[Princesss]

Hi @JGS1512 and @TheChef,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[TheChef]

I'm experiencing this same issue. There seems to be a compatibility issue with the Xfinity Stream app and the Google Nest Hub Max. For the past 2 months or so, I'm unable to cast from the app to my Nest Hub Max. There is a thread on the Xfinity forum with about 12 other users experiencing the same issue. They went through all the recommended troubleshooting steps and it still persists.

When attempting to cast, it fails and displays the error code "Something went wrong. Please try again.  (TVAPP-00100)"

I'd really like to see Google and Xfinity work with each other to ensure that the Xfinity app works with the Nest Hub Max.

[Muddi]

Hey TheChef,

Sorry to hear about that. To confirm, have you tried resetting your Nest Hub Max? Is it working before? Also, what is the current version of your Nest display?

1. Swipe up from the bottom of the display screen.
2. Tap Settings (gear icon) > About device. You should find your 'Cast firmware version'. If 'Fuchsia version' is also listed, this means that your device runs Fuchsia.

Keep us posted.

Cheers,

Muddi

[TheChef]

Hi Muddi,

I tried resetting the Nest Hub Max and that did not fix the issue. Yes, before February of this year, I was able to stream content from Xfinity Stream to the device. The current firmware version is as follows:

Chromecast firmware version: 1.67.330920

Fuchsia Version: 9.20221010.3.176

[Amelia0]

The Nest Hub Max and Xfinity Stream are devices that offer a variety of features to enhance your home entertainment experience. The Nest Hub Max is a voice-controlled smart display  here with a 10-inch HD screen and stereo sound that allows you to make calls, watch movies, and control your smart home devices. It has built-in Google Assistant and Chromecast, so you can easily control your Xfinity Stream service with voice commands. Xfinity Stream is an app that allows you to access your cable TV and On Demand content, as well as live streams from local news and sports. With Xfinity Stream, you can watch your favorite shows and movies on the Nest Hub Max, as well as control your home entertainment from the comfort of your couch.

[Juni]

Hi folks,

JGS1512,  we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

TheChef, we haven’t received your form. Kindly fill it out so we can continue with the next step. 

Thanks for the help, Amelia0.
 

Regards,

Juni

[TheChef]

Hi Juni,

I completed the form.

[Juni]

Hi folks,

It seems like our support team already sent an email. Please continue the conversation there, as this thread will be locked after 24 hours.

Cheers

Juni

[JGS1512]

Agree with Jopas, we've filled out the form, but I haven't heard back from Google as to the source of the problem or what can be done to fix it.  So, not sure why the conversation would be closed as the problem persists.  

[Jopas]

Any news?

[Jopas]

for 2 months it does not work, many people are complaining on many forums. The only thing Google answers is to fill out a form. When will google fix the problem? it spins around. Google knows the problem why doesn't it fix it with an soft update???

[FL_User]

Any update to this issue? I am experiencing the same issue. 

[JGS1512]

I've heard nothing from Google or Xfinity.   Still not working for me as of a week ago.

[Muddi]

Hey folks,

Apologies for the delays. To confirm, is the issue only happening when casting Xfinity apps on your Nest Hub Max? Have you tried using voice commands to cast instead? Are you getting a message?

Cheers,

Muddi

[FL_User]

You all need to work on your root cause analysis. Multiple people have said they are not able to cast Xfinity Stream to Google Hub Max. from multiple devices (i.e. apple, android, laptop).  Furthermore, Google Hub Max is not longer listed as supported on Xfinity site.  Something happened a few months back Xfinity Stream on Chromecast FAQs - Xfinity Support

[Jopas]

we can't cast with voice commande on the apps, not a feature in the app

google know the problem, so why it's so long to resolve the case, 6 months we asking for support.

stop delaing the answers, google just tring to win time

[TheChef]

I'm still experiencing the issue as well. No resolution from Google or Xfinity. I'm also seeing a similar error when streaming from HBO Max which I'm signed in to through Xfinity.

[FL_User]

I will say I am I a different location with a different Google Nest Hub Max but using the same phone, and some of the channels can be cast but not all of them.

HBO, I pay through Apple. Some shows can cast no problem but some movies get a error message

[FL_User]

Any new update? 

[FL_User]

Any update. The error message now says that Chromecast is not supported on the Google Hub. Max. Good job Google

[hokiehoo]

Same here, Xfinity Stream stopped working several months ago on my nest hub max, it used to work fine.  Now I get the message that playback is not supported on this type of chromecast device.  It does work on the smaller nest hub.  I use the nest hub max to watch the news while cooking dinner.....need to get this solved!

[Jayk1]

SInce February Xfinity Stream will not cast to my Google Nest Hub Max. It will not cast from either the web or from the mobile app. Every other streaming service casts without issue so this must be an Xfinity issue with the Nest Hub Max. Please look into this and fix this issue.

[Muddi]

Hello Jayk1,

Checking in, have you had the chance to fill out the form?

Cheers,

Muddi

[Jayk1]

I looked for the form and did not see one. Where can I find it?

[Muddi]

Hey Jayk1,

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details.

For other users: I'll work on this case with our higher tier of support, and I'll get back on this thread as soon as I have more information to share.

Cheers,

Muddi

[Jopas]

Thanks @Muddi , it's the best answers that we received after 7 months of request from a lot of people on the web.

Cross finger that this time google will look to resolve this bug

[FL_User]

Looks like still no update

[FL_User]

Hoping it gets fixed too

[Jopas]

New update on the Nest Hub Max but the issue isn't fix, firmware 11.2023.... 6 months waiting and not resolved...

[Muddi]

Hey folks,

Sorry for the delays. Could you tell us the current firmware version of your Nest Hub Max?

@Jayk1: Please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done. 

Cheeers,

Muddi

[Jopas]

Hi @Muddi 

The problem is with NEST HUB MAX.

With NEST HUB, casting with Comcast App is working.

7 months that the community has the problem, and no fix yet....

And google did an upgrade with days ago...

Why still this bug not fixed yet???

NEST HUB MAX:

Firmware: 11.20230306.3.134      

Cast Firmware: 1.69.362882

NEST HUB

Firmware: 11.20230306.3.112014

Cast Firmware: 1.69.362882

[Jayk1]

Hi @Jopas. Are you saying that the Xfinity stream app will cast with the Nest Hub?  Only the nest hub max does not work with xfinity? That is very interesting.

[FL_User]

My hub works but my nest hub max doesn't.  I get the message that the nest hub max is not supported 

[Jayk1]

I wonder if it is an Xfinity stream issue or a nest hub max issue. Or both.

[Jopas]

yes, exactly