Nest Hub Max camera setup does not work

[heyitzalex]

  

 

Nest Hub Max but camera to set up Nest Aware does not work. This has worked before, but for some reason it has stopped working and will not connect during setup. 

The Nest Hub Max is connected to my Google Home and I can control it from my phone. Does not make any sense that I cannot setup the camera device. 

Removing all devices in my home and then starting over with adding the Nest Hub Max first is not a viable workaround as I have 20 devices connected. 

Google Nest team, please resolve on the backend. 

[Nbates89]

I’m having the same issues. I have tried resetting the device, creating a new home, using a different phone, and even using a different network and nothing works. I don’t understand how they can’t get their devices to work anymore. So many issues keep coming up.

[LovelyM]

Hello everyone, 

Thanks for reaching out. We'd love to help.

@heyitzalex, @Nbates89, once you get that message, unplug your Google Nest Hub Max for a minute. Exit the setup and after the device turns on, configure the built-in Nest Camera and let me know if you still encounter the same issue.

Cheers, 
Lovely

[Nbates89]

@LovelyM, I am still having the same issues. I can’t even setup the camera in it’s own home structure on another Wi-Fi network.

[Muddi]

Hey Nbates89,

I believe you're also active on this thread with the same issue. I just responded to your post, please fill out the form so we can further check what's going on with your device.

@heyitzalex: How was your device? Let us know if you still need help and we're glad to further assist you.

Cheers,
Muddi

[Nbates89]

@Muddi and @LovelyM,

I just tried this a couple of times and it finally worked! Not sure what it was about the third time but it went through.

[Muddi]

Hey Nbates89,

Thanks for the update. I'm glad to hear that following the steps provided by @LovelyM has fixed the issue. Let's wait for @heyitzalex response to see if he still need help.

Cheers,

Muddi

[Muddi]

Hi there,

Does anyone here need assistance?

Cheers,

Muddi

[heyitzalex]

Thank you @Muddi  

Although the Nest Hub Max does connect and camera feature works initially, the camera connectivity disconnects after a short period of time with the error messages “Camera Unavailable” and “Can’t reach this camera”. 

[heyitzalex]

 

  

[Nbates89]

I’m now having this same issue. Previously it was working (right after setup) but now I have the same issue. It works from the nest app, but does not show in the Home App.

[LovelyM]

Hey folks, 

@heyitzalex and @Nbates89, a few questions: what's the model of your phone? What's the Google Home app version? Have you tried some troubleshooting steps before?

Try to clear the cache of your Google Home app. You can also uninstall and reinstall. If you have another phone or tablet, add the Google Home app and try to view the Google Nest Hub Max camera.

Let me know how it goes.

Best, 
Lovely

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[heyitzalex]

I am on iOS 16.4.1 and issue is still occurring. I cannot view the Nest Hub Max Video in the both the Google Home and Nest apps. My wifi is a Nest WiFi mesh network. 

[Muddi]

Hi heyitzalex,

Yikes! Please fill out this form with all the needed information so we can further check what's going on with your device.

Let me know once done.

Cheers,

Muddi

[heyitzalex]

Thank you Muddie. Form has been completed.

[Muddi]

Hey heyitzalex,

Thanks — we got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. Also, please be advised that this thread will be locked after 24 hours.

Cheers,

Muddi