My Nest Hub Max camera won’t work. It was working fine until about 2 and 1/2 weeks ago. I was using it for Google Duo, and also for nest camera home monitoring. Now it does not show up on my Google home or on my Google nest app. I tried resetting the router, resetting the hub max, going through all the settings, and still the camera does not work. I went through the threads listed here and it appears that many other people have had this same problem, but an earlier thread addressing the issue was closed. I could not reply to that thread and so I'm starting a new thread at this time. The problem is, I received this as a Christmas present less than 1 year ago. I do not have the receipt or proof of purchase, therefore I cannot go through the normal warranty or claim steps.
Edit: Here is the solution. Follow these steps carefully:
1. Completely remove the nest hub Max from the Google home account
2. Reset the hub Max. You could also restart your phone for good measure.
3. Open the Google Home app. DO NOT SELECT "SET UP GOOGLE MAX" ON THE HOME PAGE. Instead, use the "+" symbol in the top corner and then select "set up device". Follow the instructions and add the Google max to your account again.
4. After the Google max is successfully added to your account, you will need to set up there camera again. Go back to the Google Home app homepage and in the middle of the page you will see the option to "setup hub Max camera" (or something similar). Follow those instructions and your camera should be working again.
If this method doesn't work, another method that somebody reported trying was to uninstall all of the Google Home devices, including door locks, cameras, security, etc.
Solved! Go to Solution.
.....I spent several hours going round round and round with this, then eventually got it working.
Here's what I did.
1. Factory reset the hub max
2. Remove the hub max from Google home app
(rebooted the phone with the home app, probably not nèeded)
3. Click + to add new device in the Google home app.
When It detects the hub max , I selected that, but also noticed there was also an extra option to 'set up as a new device', so I selected that.
Follow through the setup screens, and when it's complete select the hub max in the Google home app. Then select the "setup nest cam" option. Follow those instructions, and then it , finally, worked!
So the only thing I did differently was to select the 'setup as a new device' option on the home app after it detected the hub max (despite having done a factory reset)
Hi Frances, I have an issue similar to everyone else when I installed my doorbell I lost the camera on the nest hub max. I had to set up a whole new home just to get the doorbell to work and then install all the products now it seems I have to do it all over again to get the nest hub camera to work again. My question is if I do this will I lose the doorbell camera again. This all seems ridiculous and time consuming?
Help! My nest cam has never worked on the display and it’s so frustrating. I’ve followed these steps done the reset and it still just says “something went wrong” right at the end. What do I do? I’ve also got a doorbell and a camera outside. So do I need to remove and set everything back up from scratch?? I don’t even know if I still have the Qr codes for the doorbell and camera so I don’t want to remove them just in case.
remove all cameras from your Google Home (factory reset them to be safe), then add them back starting with the hub max.
P.S. it’s a pain to remove and add the doorbells, you have to physically remove them from the mount and plug them into a usb-c charger. I ran an extension cord for mine because I have it installed by my gate.
I've been struggling with the same thing for months. I actually purchased my home hub max a couple years ago and it worked great until earlier this year, and no matter what I do, it does not recognize it use the camera. It must be a software issue, because it worked, now it doesn't. Duo was one if it's most important functions is our household, we even used it for piano lessons.
Okay, so I had the same above problems, Nest Hub camera would not work during set up process when Nest Doorbell was set up already. I finally made the Nest Hub camera work by deleting the Nest Hub and Nest Doorbell altogether, and installing the Nest Hub FIRST and making sure the Nest Hub Camera was set up first and working. Only then.... I installed the Nest Doorbell last, and that seemed to have solved everything. Whew..... I hope this helps everyone! John.
Adding to the chorus. My Hub's camera also stopped working - I had no idea until we tried to Duo the grandparents and it just refused to work. We've reset both router and unit to no avail. In the Home app we get the message "the camera has been switched off on this display." The Nest app says the camera is offline. The hard switch on the back of the unit is on; there's no reason I can find that it should be off. Any help appreciated.
I found the only solution to this problem. This was to remove all of my devices and then add the Max.
What a pain and a waste of time.
Edit: Yup, I tried it again (for science!). If I add a device BEFORE adding the Max, it breaks the camera functionality. When I add the Max BEFORE adding other devices, the camera functions fine.
Sounds like there needs to be a software update to address this.
I miss Nest 😞
Am wondering if this will work for me, and whether your situation is similar.
I purchased the nest hub max. Camera worked fine at first. I then purchased 3 mini speakers, a max speaker, and a doorbell. I installed them all. But likely played around with the max hub at some point. Now the camera is not working on the max hub, but everything else about it seems fine.
Do you suggest that i uninstall all devices, then re-install the hub first, followed by the other devices?
This worked for me but with one caveat. I deleted everything in Home except my Google Wifi Router Points (besides the hub max and routers, I only have a Nest Doorbell and a smart things tv so far). Then, when I added the Max, the camera began working (I could see the green light coming on for the first time). However, it was still telling me that it was offline in the home app, and I couldn't view anything. At this point, I rebooted the router connected to my modem, exited the home app, re-entered and only then was I able to view anything via the Max's camera. Still need to try to get my doorbell working again. Thanks Phoopsta
Just to follow up on this, after I removed the devices from Google Home and added back the Hub Max and got it working, I was able to successfully add the Nest Doorbell Battery device from scratch (removed the doorbell/rescanned the qr code again, etc), and they come continued working. It's been a couple weeks without issue yet.