Nest Hub Max displaying weird vertical lines on the far left

[richardlai]

My Nest Hub Max is showing weird vertical lines on the far left of the screen. Those are pixels that got shifted out of the right side of the screen.

Photo 1 

Photo 2 

Tried rebooting and even a factory reset, but no luck. I see that many other users have seen similar issues which got worse over time, so I'm worried about my unit.

[moralesvicente]

Hello richardlai, 

Thank you for taking an interest in our community. I’m sorry to know that your Google Nest Hub Max is displaying vertical lines on the far left of the screen. No worries, I’m happy to assist you. 

I appreciate that you have taken action by performing the troubleshooting steps. To continue addressing the situation. Could you please help me out by answering these questions?

• When did the behavior start?

• Was the device dropped or knocked over?

• Is the display still working?

• Is the display's Assistant working?

• What's the Fuchsia version of your display? If you don’t know where to find the firmware version, please refer to this article: Find your device's firmware version. 

Please keep me posted to provide you with further assistance.

Best regards,

Daniel

[richardlai]

Hi Daniel,

Oddly enough, the display issue is gone after I came back home from a quick business trip.

Anyhow, for the record, I've had this unit for almost three years. The behavior started only after I relocated the Nest Hub Max to a different room about a week ago. I never dropped nor knocked over my device. Everything else including the display and Assistant were and are working fine though.

Fuchsia version: 24.20241009.103.2300

[moralesvicente]

Hey richardlai, 

Thank you so much for keeping me updated. It’s great to know that your Google Hub Max is working as you expected. If you experience trouble with this device again, don’t hesitate to contact us. We will be more than happy to assist you.

Regards,

Daniel