Nest Hub Max no longer playing audio on speaker group

[rhammond84]

Nest Hub Max is no longer playing music on the speaker group it is in when asked. All other speakers in the speaker group play, and I can manually add the Hub Max back into the group whilst playing audio through the display interface. 

Am presuming this is an issue with latest preview version firmware/cast firmware?

System firmware version: 12.20230611.1.59

Cast firmware: 1.70.375332

[aarontax]

They don't even work with YouTube music!

[mrceolla]

My hubs still don't play in a group they used to work in. Will this functionality ever come back? Do I need to recreate groups or something?

[switters1]

I thought the Sonos lawsuit resolved in a way that allowed them to bring back speaker groups. Or was that just for voice activated volume control? And Sonos still has them by the balls on grouping speakers?

[BeerNecessities]

I finally got an update for google home for the first time in months yesterday (3.9.1.6).  Still hub does not want to work in speaker group.  Sometimes it does though but most of the time not.  I see on my hub firmware that it is an old version.  I tried unplugging it for 1 min and also resetting it but it hasn't updated yet.  Anyone have any luck with hubs in speaker groups yet?  Edit:  I have the latest current production firmware 12.20230611.1.67.  I made a mistake with someones else's picture of their current preview program firmware version.  I may try to get the previews to see if that helps any...

[Traxtar944]

Nobody has had their smart display speakers (hubs) successfully play music cast to audio groups they belong to for over a month.

[mrceolla]

They were supposed to be restoring that functionality, right?  What's taking so long?  Or will hubs have to live with this restriction forever?  F'ing ridiculous!

[Dastud]

My hub quit playing in Garage speakers group. All others played. I went to settings/audio and set default music speaker to Garage speakers on the hub and all other speakers. May only need to change the speakers that don't play. I changed all in the group. It is working for now

Change all in the group to the groups name

[etchings13]

I appreciate seeing a solution I hadn't tried yet, but unfortunately this didn't work for me.

[Dastud]

Hub is no longer playing. The above does not work

[Raffiki]

This worked for me!! I changed the default to my "all" group (my only one, since the Sonos fiasco) and then set it back to the hub. I stopped casting and restarted and audio started coming out of it!  Now fingers crossed it'll actually keep working. 

[Raffiki]

And it only worked once. Wah wah.

[Gambo]

guys if you look at threads and forums this issue have been around since the device they aint trying to fix it and all your nest hub's are most likely out of warrenty so go buy the new nest hub max instead where the issue is most likely the same 

[danielzen]

Is there still no fix for this? Mine is a Nest Hub (2nd gen) and it won't play in speaker groups. Reset twice to no avail. I saw someone post that the list of speakers in groups is coming from the network? Does this mean this is a server issue? Any hacks to try and get this working? 

I sometimes manually add the speaker to the playing music, which works, but then when I ask for a change of music, the music changes everywhere except on the Nest Hub. WTF? This is extremely frustrating and makes me feel like I should be paid for deciding Google s hardware, not paying for it myself. 

[Gambo]

pretty sure there is no fix have spent 2 weeks troubleshooting this customers nest hub gen 2 and now i get told that customer needs to make a feedback in google home and something might happen at some point cm just asked me what to expect from this and i said honestly i have no idea by looking at forums and threads this have been a issue for a very long time 🙂 what a lovely company to do support for 

[BeerNecessities]

I did the feedback thing in google home a couple of days a go.  It even took a screen shot even within the hub and I circled the hub on the list of devices that was showing.  Hopefully they can pull some information from my hub.  This has been an issue for me for months and I am waiting for them to admit that it is an issue still.

[rhammond84]

I would not get your hopes up. I've submitted feedback multiple times on this issue in the same way, with appropriate data for the last 2.5 months. 

[Dastud]

Have you tried what is in my post above?

[Davidsdesk]

Well, as a member of the Optimistic Feedback Nest Forum, I'm sure that everyone at Google is very concerned and a solution is just around the corner! Go Google! (And it's good that you wished those people into the cornfield, Billy Mummy!)   😐

[Gambo]

as a low level support worker they do not give a **bleep** if the nest hub is playing with the rest of your google speakers i have heard about this issue since i started 6 months ago and only fixed it for 1 guy for around a hour then went back to not playing with speaker group the solution to me was tell cm to make feedback and we will come back to you with new news they aint its been a week 

[Fredrik]

Google sucks, this should be an easy fix.

[morf]

Same issue, nest hub is part of just 1 group. Nest hub don't play any music in this group automatically, you have to add it manually everytime.

Google please fix...

[Rich0827]

I could have sworn this was working but today tried to play through my NINE google speakers (mix of pucks, displays, speaker) and they all played except the Max.  Checked the settings and it is there.. reset the device and started over, same thing.  But, I can stream to it alone!?  annoying.. YES google, Sonos is hurting, buy the **bleep** company and use their tech/propietary stuff.. Plus, their stock is in the dump.. You need to be in the home theater surround business as well as outdoor speakers, entire home sound system.. Seems like an easy thing to see that goes with home automation so well.. The pucks have sucky sound so are useless.. 

[Chuckee]

what's interesting is that I have a Lenovo Smart Display and it works no problem in speaker groups.

[Albperalb]

Any news? I'm on trouble with my Nest Hub... it's on a group with Nest Mini, and Lenovo Smart Display, and Nest Hub doesn't play music, I have to add the device each time I want to play music everywhere. That's annoying

[Gambo]

nothing new (im actually a google support) make a feedback?

[TomE]

This is still an ongoing issue for many people, including myself. None of my hubs participate in any group.
And since when was only one group of speakers allowed? That's a limit that didn't exist when I bought into this ecosystem. At this point, I'm really regretting going with Google instead of Alexa, but I have at least 15 of these things around my house at this point, and it's nonsense that things that worked a few months ago now are "not allowed". 

[Gambo]

if you sell them now or refund them u might still get a bit of money because i have not heard anything about any news regarding the bug or whatever it is (im actually a google product support 

[Dastud]

Sounds more like an implementation than a bug. Why no hurry to change. I have a group called HOME SPEAKERS which contains 4 hubs. NONE play now. Moved those hubs to a group called HOME HUBS and they all play fine. Tried making a routine that played Godsmack on Home Speakers and then play Godsmack on Home Hubs. It played hubs and the other speakers everytime, but out of sync. Sometimes not so bad, sometimes a few seconds. As a test, I moved 1 different speaker to the Hub group. All the hubs quit and only the one speaker played. Removed it and all the hubs played. Weird

[TomE]

Come on google. This is getting old. FIX IT. 

[Dastud]

I don't think they intend to fix it.

[mrceolla]

Everyone should flood the Feedback feature in Google Home about this until it is fixed. Please do at least one submission per day. Send from as many different Android devices as possible.

[BrokenSpeakers]

Wow I've been following this. I get move fast and break things, but you need to move as equally fast to break the things you fixed Google. I can manually add the nest into a group that is already playing but that is getting really tiresome. 

[TomE]

I decided to do a bit of Internet searching, and apparently a federal judge actually overturned Sonos' patent ruling a few months ago (right around when this seems to have started), and actually said Sonos' patents were unenforceable and admonished them for even bringing up the suit in the first place. Even though Sonos is going to appeal, that still makes this more confusing. I would understand more if Google were trying to avoid the parent problem, but it sounds like that's no longer the case.

[mrceolla]

The problem is that google rolled out changes after the ruling Sonos WON before the ruling you are referring to.  They've failed to successfully roll back those changes.

[Dastud]

The ruling concerned the number of groups a speaker could be in. A speaker could only be in 1 group at a time. It was supposedly rolled back soon after. The Hubs not playing with other speakers problem SHOULD not be affected by whatever they did, but who knows. Well, Google does but does not seem to want to remedy it.

[TomE]

The only thing that changed after the first ruling was the removal of group volume control, which had nothing to do with screens, and group volume control isn't back. Also rolling back that change doesn't seem like it should have this kind of effect between devices like this.

At any rate, we're saying the same thing. This doesn't seem deliberate, it seems like a bug. Even so, it's been going on for far too long for them to not be aware of it by now. I'd just like some kind of update from Google acknowledging it.

[mrceolla]

The group volume control thing was a separate and earlier change that they made. The changes to allowed speaker group members came later. 

[BeerNecessities]

I got google looking into the problem that I reported in my thread  https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Hub-sometimes-works-in-speaker-group/m-...

I did a feedback from within google home but never heard nothing back from that one.  Hopefully they will look into this thread and see many of us have the same problem.

[Dastud]

The problem is that Google does not seem to WANT to fix this. It is persistent and is the topic of other threads. The firmware is up to date on my hubs. I have 5 of them. NONE will play in a group that contains any other type of speaker. I can put them in a group by themselves and they all play. Add another speaker and only that speaker plays, NO HUBS. Remove the speaker and the hubs play. That is not a reset/firmware etc bs problem. It seems to be by design. We need an answer. Is it something google intends to fix or not?

[morf]

I suggest to start to write feedback everywhere (for example in amazon review, ebay, trustpilot ) that nest hub can't be used with ohter google devices for audio and discourage to buy it. I'm starting right now writing negative feedbacks everywhere!