Nest Hub Max not streaming to other devices.

[Wghedrick4]

My Nest Hub Max will not stream live video to other devices, but shows up fine in the Google home app with nest aware subscription.  I have a 2nd Hub Max that works fine.  Steps I have already taken include removing and adding the device to my Google home, verifying settings are the same as my other hub max, and doing a full factory reset.  The device is on the same network as my 2nd hub, which streams fine.  Any advice?!  Thanks in advance!

[jenniffert]

Hi @Wghedrick4,

Thanks for reaching out here in the community! I'm sorry to hear that your Nest Hub Max isn't streaming live video to other devices, even though it displays correctly in the Google Home app with the Nest Aware subscription. I understand how concerning this is, especially since your other Nest Hub Max is working as expected. Help's here!

I appreciate the workarounds already done. To make sure I understand, when you say 'the Nest Hub Max can't stream live video to other devices,' do you mean you can't see the live video from other Nest cameras with a Nest Aware subscription, or that the Nest Hub Max's built-in camera isn't streaming? In addition, I'd like to gather the following information:

• When did the inconvenience first occur?
• Is the Nest Hub Max under the same home structure as your other Nest Hub Max?
• What is the firmware version of your Nest Hub Max?

Please keep me posted.

Best regards,

Jenniffer