Nest Hub Max screen won’t turn on after my vacation

[Hiimhungry]

Hello, hope you guys are doing well.

I am struggling to get my Nest Hub Max to boot up after I came back from a month long vacation. It has been plugged out for the duration of the trip. The screen remains black even when plugged in and does not respond to any input.

I’ve tried replugging the power many times (also while holding down the volume +/- buttons) and confirmed that the power adapter is functioning by testing on another device. 

Any other advice or tips on getting this guy back up? It was working perfectly before the vacation. Thanks in advance! 

[ovidioj]

Hello @Hiimhungry 

Thanks for posting in the community. 
I understand your concern about your Nest Hub Max not booting up after your vacation. I also appreciate your effort in trying to troubleshoot the devices on your own. 

Here are a few steps you can try to get back on track:

• Forced Restart: Hold down both volume buttons (up and down) for about 10 seconds. This will force the Nest Hub Max to restart.
• Power Adapter Verification: Since you've confirmed the adapter works with another device, this is less likely, but try a different power adapter compatible with the Nest Hub Max if you have one available.

If none of the above suggestions work, there might be a hardware issue with your Nest Hub Max. In this case, I recommend you fill out this form to get further assistance. 

Please let me know if you have any other questions. Thank you.

Regards, 
Jorge