Nest Hub Max setup

[Grubi46]

I am trying to set up my nest hub using google home app.  When prompted to choose a Wi-Fi network to use, my home Wi-Fi network doesn’t come up as an option.  When I manually enter the Wi-Fi name password and wep2,  it is not recognized.  I rebooted the router and tried again with no success.  Any help appreciated. Thanks.  

[MikeClark2000]

Set up Nest Hub Max's Nest Cam
Open the Google Home app .
Touch and hold the Nest Hub Max for which you'd like to set up the Nest Cam.
At the bottom, tap Set up Nest Cam. 
Follow the on-screen directions and when prompted, use your mobile device's camera to scan the QR Code displayed on your Nest Hub Max.

Regards,
Mike

[Azarco · Accepted solution]

Hey there,

Thanks for chiming in, MikeClark2000.

Grubi46, checking back in if you still need our help with your Google Nest Hub Max? If so, are you using a private home network? Give these steps a try:

• Reboot your router and Nest Hub Max to refresh your connection.
• Make sure your Google Home app is updated and Bluetooth is enabled on your phone.
• Toggle the Wi-Fi Off/On settings on your phone.
• Check router settings. (AP isolation must be disabled and UPnP must be enabled).
• If you're using an iOS, turn on Local network access for the Google Home app. Here's how: Privacy > Local Network > Google Home app.
• If the issue persists, give resetting your Nest Hub Max a try.

Let us know how it goes.

Best,
Alex

[Azarco]

Hello Grubi46,

Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.

Thanks,

Alex

[Azarco]

Hi there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
 

Regards,

Alex

[Grubi46]

HI Azarco, just getting to this now….will report back thanks heaps 

[Grubi46]

The solution seems to have worked thank you.   

[Juni]

Hi there,

I’m glad your issue is resolved now. I’ll keep this thread open for one more day. If you need further help, let me know.

Regards,

Juni