Nest Hub Max stops playing videos and music

[gibsonx4]

My Nest Hub Max won’t play media for more than a few minutes. No matter if it is a Youtube video or Spotify audio, it starts playing but after a few minutes it stops and goes back to the home screen. It is the same if I cast from my phone, or I use the voice or touch controls to start payback.

[humbertogarcia]

Hi gibsonx4,

Thank you for posting in the community! I'll be glad to evaluate a solution to your report of the Nest Hub Max won’t playing media for more than a few minutes.

I think that in order to isolate the reasons and to find a solution to this situation, it is necessary to consider the related factors, so please reply to the following questions:

• When did the issue begin?
• Were the music play settings in the app recently changed?
• Can you please check that the music play settings have not been changed?
• Is there a time limit for the songs being played, for example, a 3-minute duration before returning to the menu for every program?
• Did you recently change the Google Nest Hub Max or the router location?

In the meantime, check if there are new Wi-Fi appliances or wireless interference sources at your home and verify if the YouTube and Spotify apps versions and subscriptions are up to date.

Your answers will allow me to investigate further. I look forward to your next post; let's find together the best solution.

Regards,

Humberto