Nest Hub Max stuck at Recovery Mode

[vg171]

My nest hub max stuck at recovery mode screen.i tried rebooting, factory reset,  but still comes on the same screen i.e. recovery mode

[Juni]

Hi vg171,

Thanks for reaching out and for being a step ahead of us. When did it begin? Were there any recent changes made before it started? Check out the steps below and let me know how it goes.

1. Use the power adapter that came with the device.
2. Plug in the device to a different power source.
3. Attempt an FDR.
4. If the issue persists, put the device in recovery mode: 
   • Unplug the power cord.
   • Hold down the volume buttons and plug in the power cord at the same time.while the customer plugs the power cord back in.
   • Wait for the device to turn on.
   • Release the volume buttons.
5. Once the device is in recovery mode, press and hold both volume buttons for 10 seconds.

Regards,

Juni

[BrookeW]

I have the same issue. I followed the prompts and I'm getting the same recovery message. 

[Juni]

Hi BrookeW,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Thanks,

Juni

[DarrylEd]

Hi @Juni 

I am having the same issue, I have done some research and this seems to be a very well known issue that lots of you customers are reporting 

[LovelyM]

Hello DarrylEd, 

If you've already tried the steps provided by Juni, submit this form with all the information needed so our senior specialist team can get back to you regarding this concern. 

Looking forward to your response. 

Kind regards,
Lovely

[Dan_A]

Hey folks,

We haven't received your form. Have you had a chance to fill it out? Just in case here's the link.

Cheers,

Dan

[DarrylEd]

@Dan_A I have responded to both your form link and @LovelyM now 

[Dan_A]

Hi folks,

@DarrylEd, just a quick update. We've got the form you've submitted. We'll be reaching out to you via email, and let's continue working on your concern through that channel.

@vg171, @BrookeW, wow are we doing with your Nest display? If all the steps were taken and you are still having the same issue, how about you fill out the form so you can be in contact with our higher tier of support?

Best regards,

Dan

[Juni]

Hi folks,

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
 

Thanks,

Juni

[Dan_A]

Hello again,

Do you still need help with your device? If so, kindly fill out this form.

Cheers,

Dan

[Alex_S]

Hey there,
 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Kind regards,
Alex

[vg171]

Thanks but i tried as u described but everytime it reboots in recovery mode only tried everything but the issue persists...

[Muddi]

Hey vg171,

We have received the form you submitted. We will reach out to you via email to continue working on your concern through that channel.

@DarrylEd: I apologize if you thought we would close the thread without a resolution. Typically, we close a thread if there is no activity for several days or if there is an active case already to avoid confusion regarding updates for the user. However, if you would like us to keep the thread open while waiting for a resolution, we can certainly do that.

I will keep an eye on your case and update the thread as necessary.

Cheers,

Muddi

[DarrylEd]

@Muddi I will await your advise on email

Thanks 

[Muddi]

Hi DarrylEd,

Sounds like a good plan!

Cheers,

Muddi

[Princesss]

Hi vg171,

I've seen that you have been assisted via email. I'll consider this post as complete and let's continue working on that channel so we can assist you further. Feel free to start a new topic anytime you need assistance with your Nest devices and the Community would gladly lend a hand.
 

Best,

Princess

[DarrylEd]

I have not been given any resolution to my issue and forms logged 

How can you close the thread?