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Nest Hub Max stuck in update loop

ESpurlin
Community Member

‎12-27-2023 04:45 PM

I first see the Google logo for about 20 seconds. Then a screen that tells me to hang tight while it updates. It gets to 100% and then restarts. It then repeats this cycle of updating and restarting as long as I leave it plugged into the outlet. My Home app says the Hub Max is set up but it can't connect to it. This product has worked with this same power cord and outlet for the last several months without issue. 

 

So far, I have tried using a different outlet and performing a factory reset (good volume up and volume down for 10 seconds). Nothing has had any impact. Any suggestions are appreciated. Thank you. 

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Muddi
Community Specialist
Community Specialist

‎12-31-2023 04:14 PM

Hello ESpurlin,

 

Thanks for visiting the Community.

 

Sorry to hear that you're having issues with your Google Nest Hub Max. To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one to serve as a router and the other to be used to set up your Nest Hub Max).

 

Let me know how it goes.

 

Cheers,

Muddi

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