Nest Hub Max stuck on G logo

[Nesthubmaxuser]

My Nest Hub Max is stuck on the G logo with a white background boot screen. I have tried to hard reset it, as well as perform the Plug/Unplug 10 times method. Since I bought the device when it first came out, it is no longer under warranty. Does anyone have any other solutions I can try? I think the device may have bricked after a firmware update.

[Muddi]

Hey Nesthubmaxuser,

Thanks for reaching out. Sorry to hear about your Google Nest Hub Max.  We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Also, please answer the following questions below:

• When was this issue (stuck on the G logo) first noticed?
• Was the device already in this state when you first discovered it?
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?
• What are the troubleshooting steps you've already tried?

Looking forward to your response.

Cheers,

Muddi

[Nesthubmaxuser]

Hello Muddi,

Thank you so much for the reply! I have already been in contact with support and they said there is nothing they can do because it is out of warranty….

[Muddi]

Hey Nesthubmaxuser,

Thanks for the update and sorry to hear about that - we'll still check if we can still do something about it. We got the form that you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

Cheers,

Muddi