Nest Hub Max stuck on "G" Logo Screen

[NECntryGal]

Nest hub was on white "G" screen when we woke up back in July 2022 and we have been researching how to get it back online. I finally broke down and bought a new hub, but it doesn't have the camera feature that we used in our kitchen where our hub is located.

I have done the unplugged for 10 seconds 10 times reboot ... didn't work

I have attempted to get it in recovery mode ... didn't work

Now I have a expensive piece of electronics that only show the fancy Google logo to use as a night light. 

I have a plethora of Nest devices in our home and this is super disappointing. I have attempted to reach out to "Support" with no success, and every time I find that someone else has similar issues the thread has been locked down so I cannot comment 😞 so now I start my own thread in hopes that I can get this device back up and running.

[DickyChap]

Same issue here, no response to reset buttons and stuck on Google logo. Help!

[DragonEye]

How did you contact support? Maybe you should try again...

[NECntryGal]

I think I am going to have to call because as they have not responded to my emails for a week

[Azarco]

Hey everyone,

I know how it feels when something isn’t working the way it should, let’s get this sorted out.

1. Are you using the official power adapter that came with Nest Hub Max?
2. Plug the device in a different power outlet, then attempt a reset.
3. If unresolved, try the resetting step below.

• Put the device in Recovery Mode (Unplug the device, then perform a long press on the volume up and volume down buttons while you plug the device back in. Once the device turns back on, release the volume buttons.)
• Once the device boots into Recovery Mode (a long press on both volume up and volume down buttons at the same time), attempt a factory reset.
• If the device doesn't recover and remains on the "G" logo screen, or the screen goes black and remains on the black screen, proceed to the next step.

Let us know how it goes.

Thanks,

Alex

[NECntryGal]

I did all of these steps multiple times with no success.

I just shipped my device back to google today. 

[Azarco]

Hey NECntryGal,

We appreciate your efforts and we're glad our team assisted you with a replacement. Let us know if you have other questions or concerns.

Cheers,

Alex

[Muddi]

Hi NECntryGal,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi

[Muddi]

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess

[DickyChap]

Hi, I’ve tried all of these steps multiple times and nothing works. From reading the forums it looks like a known issue after a software update, which is exactly what happened with mine. Worked fine out of the box, set it up and was working great, it did a software update and it was fine. Turned it off and when I turned it on again it’s never worked since. Sounds like a major problem with Google’s software team, I’d be asking them some tough questions right about now why this isn’t fixed given how long these issues have been happening. Google have dropped the ball on this one, will be returning it to the store and getting our money back.

[Muddi]

Hey DickyChap,

Sorry to hear about your experience and that you had to return your Nest Hub. Your feedback is highly appreciated and this will help us to make our product and services even better. Should you decide to give the Nest Hub display another try in the future, we'd be more than happy to help improve your experience.

Cheers,

Muddi