07-28-2024 05:54 PM
Tried this with 2 different phones, have factory reset multiple times, etc. Nest Hub Max is connected to my Wi-Fi network (Eero) but can't be added to the Google home app.
If I start from factory reset, it just hangs forever on "Connecting to Wi-Fi" on the phone. If I try to add it from the Nest home app, once the Hub Max is online, clicking the plus in the home app, selecting Display as the device type, it just goes back to the Device type screen after a few seconds.
I have a lot of Nest stuff, Chromecasts etc. And have never had issues like this. Thanks
08-01-2024 01:08 PM
Hi Daveh3
Thanks for posting in the community!
I'm so sorry to hear that your Nest Hub Max is not connecting to your WiFi network. No worries; I'm here to help! Just to get started, I have a couple of questions that will help me provide you with the best troubleshooting steps! Can you help me answer the next questions?
In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further!
Best regards,
Nery.
08-01-2024 01:24 PM
The Nest Hub Max is connected to Wi-Fi , but it cannot be added to the Home app.
There are multiple cameras, Chromecasts, speakers and a thermostat as already connected to the home app, but no displays.
I have tried adding it with Pixel 7 and iPhone, both were connected to same Error Wi-Fi
08-01-2024 01:25 PM
Eero Wi-Fi
08-01-2024 03:51 PM
Hi Daveh3
Thanks for getting back to me so quickly!
Just to clarify the next information:
Your answers will help me provide the most effective troubleshooting steps. If you have more questions for me, feel free to reply to this post. I'll be happy to assist further!
Best regards,
Nery.