Nest Hub display assistant issues

[Rushfan3]

Ever since I had to change my home's gateway, I have noticed that my device goes offline and has to reconnect. Randomly, it goes into a set up screen and then Connecting screen. 

I'm also noticing that when I try to tell my assistant that I'm going out of that I'm home, he takes his good old sweet time or doesn't respond at all, going back to what he was doing before. (Example, I tell him that I'm home and he refuses to acknowledge me and my command and stop playing the talk radio station that I leave on for my cat or dogs when I'm pet sitting for my brother. It's frustrating to the point that I cursed at him and sent in feedback.)

I did have to reset my Nest Hub to reset the wifi network. (I had to reset all of my Google products to fix that issue.) Could someone please explain what Mr Google Man's problem is and how can I fix this to make it was it was before? (That is my Nest Hub's name on the wifi network.)

[SmartHomeH-TAGS]

Do you have a mesh network for your Wi-Fi?

[Rushfan3]

No mesh that I know of. It's a gateway that has 3 bands, 2.4 ghz, 5 ghz, and 6 ghz. And the gateway is nearby... Maybe 10 to 15 ft away.

[DeboraJ]

Hi @Rushfan3,

Thanks for reaching out to the community! I'm sorry to hear that you've been experiencing issues with your Nest Hub, specifically that it goes offline or is unresponsive to commands. I understand how frustrating this can be, and I appreciate that you've already tried some troubleshooting steps! I'd be happy to assist you with this.

Before we move forward, I'll need some more information from you:

• What is the model of your Nest Hub?
• What is the firmware version of your device?
• Is the Google Home app up to date?
• After the connecting screen that you mentioned, did you receive any error messages?
• You mentioned your gateway has three bands (2.4 GHz, 5 GHz, and 6 GHz). Are they all under the same network name, or are they separated?
• In case they are separated, which band are you trying to connect your Nest Hub to?

Once you have this information, I'll be more than ready to assist you!

Best regards,

Debora

[Rushfan3]

I am not seeing which model I have but I known it's a 7 Inch screen with the built in speaker and camera, so I'm guessing it's 2nd Generation. It was updated to Fuschia, which that version is 27.20250422.103.3600, Chromecast Firmware version is 3.77.487224, software version is 67.86.11.770747979. The app on my phone is up to date, with the last update being done July 30, 2025. 

My network isn't separated. I did have an issue with connecting to the network back when I got the gateway in early July, as my network information was supposed to transfer to the new gateway, but it did not, so I reset the entire Hub to allow for my network to connect as it would not allow me to add one. I know that it has run on the 2.4 GHz band in the past, but have no way to separate the bands at the moment, though I have plans on doing as such soon if it's possible. 

If I knew how to trigger an update to it, I would try it. 

[DeboraJ]

Hi @Rushfan3,

Thanks for the details! They are really helpful. Let me share some troubleshooting steps with you. Please follow them and let me know how it goes:

• First step: Reboot your Display 
  • For this step, please unplug your display for 10 seconds and then plug it back in. Wait for the device to reboot.
• Second step: Reboot your modem and router 
  • At the same time that your display is rebooting, please disconnect your modem and router for one minute, and then reconnect them.
• Third step: Check for interferences 
  • If there are nearby devices that may cause interference, such as microwave ovens, wireless speakers, baby monitors, Wi-Fi routers, and other devices using the 2.4 GHz band, try moving your speaker or display to a different room.
• Fourth step: Move your device closer 
  • If you get these errors frequently, try moving your speaker or display closer to your router.

Keep me posted!

Best regards, 

Debora