04-30-2022 05:41 AM
My nest hub used to automatically dim at night and display the time. Now it just dims the screen but leaves my photos displayed all night.
If I unplug it and plug it back in it works for a few days and then reverts to dimming Google photos.
Help
05-05-2022 01:19 PM
Hi Pioneerjusty,
Thanks for reaching out.
Have you already checked the display as well as the photo frame settings of your Google Nest Hub? To do that, you can follow these easy steps:
Google Home app:
Nest display:
If you have Voice Match enabled, you can also say “Hey Google, change Photo frame” to open Photo frame settings on your Nest display.
Hope this helps!
Best,
Princess
05-08-2022 11:07 AM
Hi Pioneerjusty,
Chiming in to check if you still need help with this?
Let me know if I can assist you with anything else, otherwise I’ll be locking the thread.
Best,
Princess
05-09-2022 10:18 AM
Hi there,
I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting!
Best,
Princess
05-09-2022 10:46 AM
Thanks for your reply. I have tried those things and it works for a week or two, and then it stops changing to the clock at night, and it disturbs my sleep
05-10-2022 11:42 AM
Hi there,
Thanks for responding.
Have you already checked the ambient settings of your Nest display? Swipe up the bottom of the screen and tap the "sun" icon. Make sure that there's an A inside the sun icon.
Let me know if you've notice any changes.
Best,
Princess
05-12-2022 12:08 PM
Hi there,
Chiming in to check if there's any progress with this? Have you tried the steps from the previous thread?
Let me know if I can assist you with anything else, otherwise I’ll be locking the thread.
Best,
Princess
05-13-2022 01:36 AM
Yes tried the suggestions, but it is an intermittent fault. Highly frustrating.
I am under warranty. Can I get a repair or replacement?
05-15-2022 10:56 AM
Hi there,
We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.
Best,
Princess
05-18-2022 02:58 PM
Hi there,
Chiming in to check if you already filled out the form?
Let us know right away so we can check it.
Best,
Princess
05-19-2022 01:05 PM
Hi there,
I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting!
Best,
Princess