Nest Hub doesn't swap to clock at night

[Pioneerjusty]

My nest hub used to automatically dim at night and display the time. Now it just dims the screen but leaves my photos displayed all night. 

If I unplug it and plug it back in it works for a few days and then reverts to dimming Google photos. 

Help

[Princesss]

Hi Pioneerjusty,

Thanks for reaching out.

Have you already checked the display as well as the photo frame settings of your Google Nest Hub? To do that, you can follow these easy steps:

Google Home app:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. At the top right, tap Settings Photo Frame adjust the settings you want.

Nest display:

1. From the bottom of your Nest display screen, swipe up.
2. Tap Settings .
3. Tap Photo Frame adjust the settings you want.

If you have Voice Match enabled, you can also say “Hey Google, change Photo frame” to open Photo frame settings on your Nest display.

Hope this helps!

Best,

Princess

[Princesss]

Hi Pioneerjusty,

Chiming in to check if you still need help with this?

Let me know if I can assist you with anything else, otherwise I’ll be locking the thread. 

Best,

Princess

[Princesss]

Hi there,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

Best,

Princess

[Pioneerjusty]

Thanks for your reply. I have tried those things and it works for a week or two, and then it stops changing to the clock at night, and it disturbs my sleep 

[Princesss]

Hi there,

Thanks for responding. 

Have you already checked the ambient settings of your Nest display? Swipe up the bottom of the screen and tap the "sun" icon. Make sure that there's an A inside the sun icon.

Let me know if you've notice any changes.

Best,

Princess

[Princesss]

Hi there,

Chiming in to check if there's any progress with this? Have you tried the steps from the previous thread?

Let me know if I can assist you with anything else, otherwise I’ll be locking the thread. 

Best,

Princess

[Pioneerjusty]

Yes tried the suggestions, but it is an intermittent fault. Highly frustrating.

I am under warranty. Can I get a repair or replacement?

[Princesss]

Hi there,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi there,

Chiming in to check if you already filled out the form?

Let us know right away so we can check it.

Best,

Princess

[Princesss]

Hi there,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

Best,

Princess