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Nest Hub not connecting to wifi

Community Member

I can’t set up my nest hub because my wifi isn’t showing up on the google home app. I have the Netgear Orbi 4GX router. I set up my nest doorbell with no issues. I’ve tried connecting on my current iPhone and on an old iPhone too (logging into the same google account). I’ve tried a reset of both the hub and the wifi. I’ve tried adding the wifi manually. I have the app updated on my phone. Not sure what else to do. 


Community Specialist
Community Specialist

Hi Sera,


This is not the experience we wanted you to have, let me help you. A few things: when did your issue begin? Were there any recent changes made? When you said you did a reset, was it the same steps as what you see in this link?


To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.


Also, since you’re using an iPhone, check these settings:


  1. Go to your phone’s settings
  2. Turn on Bluetooth
  3. Open privacy
  4. Tap local network access and enable Google Home


  • Note: Netgear Orbi routers have their own settings when adding devices to the network. If possible, contact Orbi support for further assistance.


Looking forward to your response.



Community Specialist
Community Specialist

Hi there,


I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.



Community Specialist
Community Specialist

Hello there,


We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.