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Nest Hub not responding to voice commands

herrybrook787
Community Member

‎08-06-2025 01:24 AM - last edited on ‎08-09-2025 02:41 PM by Community Specialist

Hi,
My Nest Hub has stopped responding to "Hey Google" commands. The screen is on and it’s connected to Wi-Fi, but there’s no voice response unless I touch the screen.

I’ve tried restarting the device and checked the microphone settings — still no change.

Has anyone else faced this issue? Any working fix?

Thanks!

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SmartHomeH-TAGS
Bronze
Bronze

‎08-06-2025 12:19 PM - edited ‎08-06-2025 12:21 PM

When you say "checked microphone settings" you meant that the microphone switch is slid to on?

Rebooting through the Google Home app is another option.

A factory reset might be required.

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EduardoN
Community Specialist
Community Specialist

‎08-09-2025 05:46 PM - edited ‎08-11-2025 08:19 AM

Hi @herrybrook787, 

 

Thank you very much for contacting this community! I understand that your Nest Hub isn't responding when you say "Hey Google." I really appreciate the time you took to verify that the screen is on, it's connected to Wi-Fi, and that you've already reset it. Don't worry, I'm here to help!

To provide you with specific troubleshooting steps, I would like to ask you a few questions.

  • Which Nest Hub model do you have? (e.g., Google Nest Hub, Google Nest Hub (2nd gen) or Google Nest Hub Max)
  • What color is the LED status light at the back of the device?
  • How long did the device work as intended before you experienced this symptom?
  • Does the same issue occur when others speak to the speaker or display?
  • What kind of environment does the device fail in? Examples: Is the environment noisy, normal, or quiet.

At the moment, I would like to attach some troubleshooting steps that might help you.

  • Verify if the device's microphones are not blocked.
    • For Google Nest Hub, Google Nest Hub (2nd gen), and Google Nest Hub Max: Ensure that the two microphones on top of the device are not covered.
  • Make sure your device is connected correctly to the power outlet.
  • Verify if the display is not muted.
    • You have to press or toggle the mute button or switch on the back of the device.
    • When you hear the Assistant say that the device is muted, check if the LED lights indicate that the device is muted and press it again to unmute the device.
  • Verify if you used the voice command correctly and within range:
    • You get within 3 to 5 feet of the display and say "Okay Google" or "Hey Google."
    • Confirm if the LEDs turn on.

@SmartHomeH-TAGS, I appreciate those recommendations; that information is important to know!

Please feel free to share any additional details you think might be relevant.


Best regards,
Eduardo

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