Nest Hub not singing “brush your teeth song”

[Patiekuhr]

We’ve become fond of asking Google to sing the “brush your teeth” song but as of last night it is no longer working. It’s trying to find a song on the internet instead of singing the native song on the speaker. 

[statgab]

Got the same problem here.

[Dan_A]

Hi folks,

@Patiekuhr, @statgab, we're sorry to hear that asking Google to play the “brush your teeth” song isn't working. Let's check it out. A few questions: when you ask your Nest Hub to play that song, what comes up as an option? Should it be playing from YouTube Music? 

It would help a lot if you could do a sequential reboot first:

1. Unplug the power cord of your router followed by your Nest Hub.
2. Plug them back in after 3 minutes tops.
3. Restarting your phone might also help.

Keep us posted.

Best,

Dan

[ChrisE1]

My kids miss it too.  It's not working on any device (hub, mini, or pixels) for a few weeks.  Seems like it's gone altogether.

[Dan_A]

Hello everyone,

Apologies for the delayed response. Aynniebell and ChrisE1, I'm sorry that you're also experiencing the same concern. I have tried again the command "Hey Google, sing the brush your teeth song" on our test device and it worked. It's a video of a big tooth with a big toothbrush, just like in the video on the link provided by Patiekuhr above.

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest speakers.
2. Plug them back in after 3 minutes tops.
3. Restarting your phone might also help.

After the reboot, try the command again and tell me how it goes.

Kind regards,

Dan

[Patiekuhr]

The sequential reboot did not work. 

[Muddi]

Hey folks,

Sorry for the delays. To confirm, does the same issue happen when you use the Google Assistant app on your phone? Also, are these happening to all speakers or just on displays only?

Keep us posted.

Cheers,
Muddi

[Juni]

Hi there,

I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.
 

Regards,

Juni

[Aynniebell]

Yes, it happens on my Nest, Minis, Home, and on my Pixel. 

[Muddi]

Hi Aynniebell,

Sorry for the delayed response. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

Cheers,

Muddi

[LovelyM]

Hello Aynniebell, 

I just wanted to follow up. Did you happen to get that form filled out? Let me know if you have questions about it.

Regards, 
Lovely

[Juni]

Hi there,

I'm jumping in to checki and make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Regards,

Juni

[Muddi]

Hey everyone,

A quick update. Our team would like to investigate the issue further, and we need your help. Please make sure to send feedback right after you experience the issue with your speakers.

Follow these steps below to know-how:

1. Make a voice command using the Google Nest Hub speaker to play "Brush your teeth".
2. Whether it works or not, immediately submit a feedback by saying "Okay Google, submit feedback" then say, "GHT3 Brush your teeth not working."

Get the firmware version of the speaker by doing the following steps:

1. Swipe up from the display
2. Tap "Settings"
3. Tap "About device"
4. Get the Google Home app version.

Let us know once done.

Cheers,
Muddi

[MrsCloud]

Thank you, we've tried this. 

[Princesss]

Hey everyone, 

Chiming in-- has anyone tried the steps posted above? Kindly confirm if you're done submitting a feedback so we can let the team know.

Keep us posted.

Best,

Princess

[MrsCloud]

Yes, we've tried to send feedback a few times, but it doesn't appear to follow the right system to submit. I wasn't prompted at all for the firmware version, but did my best to speak it as quickly as possible during the initial "listen" for the issue. Submitting feedback doesn't let me edit the problem as Google heard it, which makes it difficult when there's a song playing (still not the correct song) and the submit feedback prompt only gives a few seconds of "listening" time to say all of the letters and numbers! 

[ChrisE1]

I submitted the feedback twice from our nest hub.

[Princesss]

Hi everyone, 

Thanks for your patience. We'll take a closer look into this one and we'll make sure to chime in to this thread as soon as we have some news to share.

Best,

Princess

[Muddi]

Hey vee_vee_,

Sorry for the delays. I'm happy to hear that the issue is now resolved! I'll keep the thread open for a few more days to wait for other users to confirm that the feature is working.

Feel free to update the thread if you have additional questions about your device.

Cheers,

Muddi

[Muddi]

Hey everyone,

As we got our resolution here. I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi

[Aynniebell]

Rebooting does not work! I rebooted all NINE of my Google devices I'm telling you the song is GONE!

[Aynniebell]

Rebooting does not work! I rebooted all of my Google devices (I have 9) and Google acts like she has no clue what I'm talking about. The reply I get "I'm sorry, I don't understand." 

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Thanks,

Juni

[Aynniebell]

Sorry working mom of five here, I get a tad busy at times. Rebooting does NOT fix the issue. I rebooted all NINE of my Google devices and I have the same issue.  If you do a simple Google search you'll see thousands of us are having this same issue. 

[Jake]

Hey there,

I wanted to check in and see if you managed to see Dan's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Patiekuhr]

Hi Jake and Dan,

the command being used is “hey google, sing the brush your teeth song” and it used to open to a song and animation that was native to the Hub with a little tooth dancing and singing the song. Now Google is replying “I don’t know but i found these results on search”.

[Princesss]

Hi Patiekuhr,

Thanks for trying the steps. Could you try saying, "Ok Google, talk to toothbrush timer". Let us know how it goes.

Best,

Princess

[Patiekuhr]

That does launch a toothbrushing timer, but it's not the timer that has a song that we used to use for my son. This is what used to come up: https://www.youtube.com/watch?v=P2HbchtgUZs when we said "Hey Google, sing the brush your teeth song"

[Princesss]

Hi Patiekuhr,

Thanks for the link you sent. "Ok Google, talk to toothbrush timer" is pretty much the same thing as the one you sent. It also has timer on it however, it doesn't have any videos showing on the screen. In line with this, I'd like to ask you to send a feedback regarding this. You may check this link for instructions: https://goo.gle/2NvQG6R

Best,

Princess

[Dan_A]

Hey there,

I'm jumping in to ensure everything is good here. Have you seen Princesss last response? Let us know of the answers so we could take a closer look at them. 

Regards,

Dan

[Dan_A]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Kind regards,

Dan

[ChrisE1]

Reboot didn't work unfortunately.  It's still "sorry, I don't understand"

[Aynniebell]

I did this as well and while yes it does start a toothbrush timer of two minutes, it is NOTHING like the song for kids that use to play. If you're an adult and want the timer and have it remind you to change locations in your mouth every 30 seconds, that's great, but that is NOT what we were talking about. It's a song "Brushing your teeth go up and down and side to side...". I'll get a link for a YouTube video of it and post shortly. On Nest it'd play a video and the song. On the speakers it would play the song. It's not through a third party app it was through Google. There used to be a "clean up" song and a "good night song" and a "wash your hands song". There were a ton that my kids loved and built routines around. 

[Aynniebell]

This was a song by Google, not through a third party. You used to be able to say "hey Google, play the brush your teeth song" on any Google device and it's play it. There was a bedtime song and a clean up song too. Then one poof! GONE! Google your killing us parents with kids who built routines with your songs! Fix it!!

[Patiekuhr]

Hi Dan,

it looks like my reply didn’t come through.

I agree that the command “talk to toothbrush timer” is similar, but it’s not the same as what the original command gave, was sort of like when you ask google to sing Happy Birthday and it does, and an animation plays. 

I did submit feedback through the Home app.

[Juni]

Hi there,

Buzzing in — I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Aynniebell]

I posted a lot of replies above, but wanted to be sure you saw. The reboot doesn't work. The "talk to the toothbrush timer" is a boring timer for adults, not the song for kids and it is NOTHING like what the YouTube link plays that's been shared on this thread. 

[Aynniebell]

I have. No improvement. 

[MrsCloud]

We're struggling with the same problem across multiple devices (google nest hub, google mini, pixel, Android phone). We've rebooted each device and even reset our entire Google home network. No matter which command prompt we give - "Hey Google, help me brush my teeth" or "Hey Google, sing the brush your teeth song" - we get a response of "Sorry, I don't understand" or search results from the web.

We've tried to do a workaround of playing a YouTube video that someone recorded of the Google song, but even that only works about 40% of the time. The cleanup song and bedtime song are also missing. 

[Muddi]

Hey ChrisE1,

We got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. 

For other users having the same issue, please stand by as we are now looking into this issue and I'll make sure to update the thread as soon as I have more information.

Cheers,

Muddi