Nesthub Gen 2 not connect my home Wfi

[VíctorTenerife]

Hi:

Yesterday I received an update for my Nest Hub Gen 2. After installing, it stop working, I've tried reconfigure by reseting data but it never finish to add to app home, fail to connect wifi or fail link my account.

Please, can someone I help me?

[JsRamble]

Has this happen to my Nest Hub Max and 1st gen Nest hub this morning.  Tried resetting the hubs, but now stuck on the "Get the App" screen.

[VanceW]

Good luck. My device worked GREAT for about a month, then I had the same error message after resetting. After 5 emails, 4 phone calls and troubleshooting fixes that included unplugging for 48 hours, it was determined that the device was faulty (less than 45 days old). NOW, 3 phone calls and 5 emails later, I just received an email confirming that my return/replacement has not been completed.  No explanation, no ETA. It’s like the “who’s on 1st” skit working with support.  

[VíctorTenerife]

I resolve the fail in nesthub, in my case It was due a conflict with another router connect in the same net in mode bridge, it rejected the conection of my nesthub, I dont know why then I solve add the MAC of the NestHuB in the black list of router bridge.

[Muddi]

Hey everyone,

Thanks for sharing details about the issue here. I know how challenging it is when your Google Nest Hub display is not connecting to your network. To eliminate network issues, try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Nest Hub).

@VíctorTenerife: I'm happy to hear that you are able to connect your Nest Hub (2nd gen) to your network. Thanks for updating this thread with your resolution, it's a big help. Let us know if you have additional questions or concerns.

@VanceW: Sorry to hear about your experience. Could you share the case ID so I can further check what happened.

Cheers,

Muddi

[Muddi]

Hi there,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Muddi]

Hi folks,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi