cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest Hub now needs to be rebooted everytime I reboot my access point

screagle
Community Member

I've tried searching for info but have come up short so I figured I'd post in here. When I first got these hubs they worked flawlessly. Now it seems that everytime I update and reboot my access point, the hubs aren't reconnecting for some reason. I reboot the hub and then it comes back on line. Has anyone else experienced this, I'm starting to lose my mind over this. 

1 REPLY 1

DeboraJ
Community Specialist
Community Specialist

Hi @screagle,

 

Thanks for your post on the community! I understand that you're experiencing some issues with your Nest Hub devices because they won't connect after restarting and updating your access point, but if you reboot the Nest Hub, it works again. I know how frustrating this situation could be, but don't worry! I'm here to assist you with this.

Before we move forward, I need some relevant information about this case:

  • What is the specific model of your Nest Hub device? you can refer to our "Google Nest speakers and displays" Help Center to check it out
  • Besides rebooting the Nest Hub devices, did you try any other troubleshooting steps? If so, could you please list them?
  • Do you have an upstream router or a modem-router combo from your ISP?
  • What is the make and model of your access point?

I'll be happy to help you once you provide this information.

 

Best regards,

Debora