Nest Hub showing colour cycle/rainbow

[PenFolo]

My Google Nest Hub still functions as a speaker,  responds to voice commands and even responds to touch input but the screen no longer shows what it should, instead cycling through full-screen colours and shades of grey, including the one pictured below that looks like the old rainbow screen you'd see on a TV when the channel was out.

I've tried factory resetting it but no change. Tried switching it off for a couple days and then back on and the screen worked as normal for a couple minutes then reverted to the colour cycle.

Anyone had similar issues or know of a solution? 

 

[Muddi]

Hey PenFolo,

Thanks for sharing details about the issue here. I know how challenging it is, not having a working device when needed. I'd love to dig deeper into this. A few questions: when did the issue start? When and where did you purchase your Google Nest Hub? What is the current firmware version of your Nest display?

To check which firmware version you're on, follow these steps:
 

1. Open the Google Home app.
2. Touch and hold your device's tile.
3. Tap Settings > Device information.
4. Under 'Technical information', check for Cast firmware: X.XXX.XXXXX.

I'll wait to your response.

Cheers,

Muddi

[PenFolo]

Hi Muddi,

The issue started around the new year, but would occasionally revert to normal at first. For the last two or three months it's been consistently displaying the colour screens. 

I got the device as part of my electricity and gas tariff from my supplier which, at the time, was Southern Energy.  It would have been October/November 2020.

The current firmware version is: 6.20211109.1.3166232

[Muddi]

Hey PenFolo,

Thanks for that information. Could you tell us what country are you located in?

Cheers,

Muddi

[PenFolo]

I'm in England

[Muddi]

Hey PenFolo,

Got it! We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Muddi]

Hey PenFolo,

I just wanted to check if you are able to fill out the form? 

Cheers,

Muddi

[Muddi]

Hey PenFolo,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[PenFolo]

Hi Muddi,

Unfortunately the form won't submit, it just says to refresh the page and try again but I've tried 5 or 6 times and no luck. 

[Muddi]

Hey PenFolo,

Sorry to hear about that. Our team is looking into it. Meanwhile, please try to use a different browser or device to see if you will have the same issue.

Let me know if that works.

Cheers,

Muddi

[Muddi]

Hey PenFolo,

We got an update from the team that the form is now working. Please try again to fill out the form, and let me know if that works.

Cheers,

Muddi

[PenFolo]

Thanks Muddi, have now submitted it. 

[Azarco]

Hi PenFolo,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep an eye on your email as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,
Alex