Nest Hub shows the same photos alll the time

[the12thparsec]

I created a google photo album specifically for my Nest Hub to display. It has over 500 photos. After more than a year of having this device, it shows the same group of photos over (maybe like 70 of them) and doesn't even display others at all.

Is there a fix for this? It's kind of infuriating. 

[Un_utilisateur]

Bonjour et bienvenue sur le site d'aide de la game NEST 👋.

Dans votre cas, vous décrivez le fait que votre écran d'accueil nest ne change jamais. Celon mes connaissances, cela pourrait être du a un trop grand nombre de photos ou bien a une trop grande qualité. Cela peut être également dû a une mise à jour non effectué. Depuis combien de temps cela se passe-t-il comme cela ?

Merci beaucoup ☺️

Je reste a disposition si besoin 🫣

Cordialement 

[virnab]

Hi the12thparsec,

Thank you for reaching out to our community.

I can see you've created a large Google Photos album specifically for your Nest Hub to display, but it's only showing a small, repeating set of photos. I understand how inconvenient it is when a feature you’ve set up, like a custom photo album, isn't working as expected. No worries, I'm here to help.

Thanks Un_utilisateur for your contribution on this thread.

Before I start further troubleshooting, let me ask you a few questions:

• Are you using the latest version of the Google Photo app? You can find helpful instructions on this help article: Google Photos app.
• Are you using the latest version of the Google Home app? If not, you can check this Google Help Center article on how to update it: how to update the Google Home app.
• What is the make and model of your smartphone?
• What is the Nest Hub firmware version? You can use this help article as a reference: Find your device's firmware version
• Are you having the same issue with other Google photo albums?
• Is your album set as a “Live album only”?
• Are all the photos of your album marked as “favorite”?

Please keep me posted.

Best regards,

Virna