Nest Hub shutting down repeatedly

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Turgut Derman 

Google Nest Hub display keeps shutting down repeatedly

[Rdianco]

Hello Turgut Derman,

Thank you for your message. I understand your concern of your Google Nest Hub shutting down repeatedly, that is a very frustrating issue. I would be more than happy to help. 

• Which Google display device is this post in regard to? (model name, generation number)
• What are you doing when this issue occurs? Are you using the device when this happens? Or does it shut off randomly, even when the device is idle?
• Before we proceed with next steps, could you please perform a Factory Data Reset on your device?
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
    Note: This action will clear your data from the device and can't be undone.
• Are there any improvements after a Factory Data Reset or is the device still not working?

I appreciate your patience and look forward to your response, thanks.

- From Frances (Community Specialist)

[Bradbrazier]

I’ve had my nest hub for a couple of years (not sure what generation it is).  But I’m having the same issue. For the last few months it turns itself completely off for no reason. Factory reset doesn’t help.  I have to keep unplugging it and plugging it back in, which helps for a few hours.  Finally got mad enough to buy a replacement, but would love to get this fixed.  

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake