Nest Hub stuck on "Link Account" screen.

[danbgoldman]

I've just added 2-factor authentication to my accounts, so I was logged out of all devices. My Nest Hub now shows a screen saying "Link account: Open the Google Home app and link your account." However, the Google Home app seems to think my account is still linked: When I tap on the Hub in the app, choose settings from the gear menu, and choose Recognition & Sharing -> Linked account(s) I can still see both my account and my wife's. I've tried restarting both the Google Home app and the Nest Hub, but it's the same no matter what.

What's next?

[Azarco]

Hey danbgoldman,

That certainly hasn't been easy for you — let's figure this out.

If you haven't, try reinstalling your Google Home app. Resetting your Google Nest Hub might help too. If the issue persists, try using a different phone. Setting up 2-factor authentication to your account can be a reason why your devices was disconnected because of the restriction.

Best,

Alex

[danbgoldman]

I had to reset the Nest Hub. But it now no longer recognizes my wife's voice.

[Azarco]

Hey danbgoldman,

Kindly check if your wife's account is still linked to your Nest Hub. If not, try retraining or relinking her account:

1. Make sure the customer's mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
2. Open the Google Home app.
3. At the top right, tap the account (the icon with the customer’s initial or profile picture).
4. Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the dropdown arrow > choose another account or Add another account.
5. From Home, tap Settings > Google Assistant > Voice Match.
6. Tap Add device > select the devices the customer wants to teach to recognize their voice > Continue.
7. Follow the rest of the prompts.

Let us know if that helps.

Regards,

Alex

[Azarco]

Hello there,

I wanted to follow up and see if the troubleshooting shared above helps. Let us know by updating this thread, and the Community will be happy to lend a hand.

Thanks,

Alex

[Azarco]

Hi danbgoldman,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Alex