Nest Hub sudden black lines and screen burn

[Puntert]

Hi,

My Nest Hub suddenly developed screen damage overnight. All the vertical display lines have stopped working, making the screen look like an old CRT TV and there are weird color bleeds. I've unplugged the device for some time and also did a reset, even though I'm pretty sure this is a hardware malfunction. Kind of disappointed that this is happening since I've never had even the cheapest, oldest monitors show such defects... Especially not after just 2 years.

Is there anything that can be done to fix this?

[Alex_S]

Hi Puntert,
 

I’m sorry to hear about what happened to your Google Nest Hub device’s screen. Can you share a photo showing the vertical lines? Also, how did you do the reset?

Regards,
Alex

[Puntert]

Hi Alex,

Here you can find it: https://imgur.com/gallery/2g48kUw

The reset was done by holding both volumeknobs for 10 seconds.

[Alex_S]

Hello there,
 

Thanks for the photos. Our team would like to take a look at this. Kindly fill out this form and let us know once you're done. 

Best,
Alex

[Alex_S]

Hello Puntert,

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Warmly,
Alex

[eparadigm]

Hi

I’m having the same issue.

[Alex_S]

Hello eparadigm,
 

Thanks for visiting the Google Nest Community. Have you already factory reset your Google Nest Hub device? Also, kindly share a photo showing the lines on the screen.

Kind regards,
Alex

[eparadigm]

I’ve added a few pictures here

https://drive.google.com/drive/folders/1--nvjMViqIYFlLsnt7iese75Gp5P_ZSm

Will try to factory reset now

[Alex_S]

Hi there,
 

We appreciate your effort. Kindly share the file link publicly and fill out this form with all the needed information. Let me know once it is done.

Kind regards,
Alex

[eparadigm]

Hi Alex,

Folder permissions updated and form sent.

[Alex_S]

Hi eparadigm,
 

Perfect! I also got the form you filled out. An email from our team will be sent to you soon. Should you need other assistance on Google Home, you know where to find us. We’ll be more than happy to assist you.

Thanks,
Alex

[eparadigm]

Also one new thing to add since the Factory Reset - the issue now comes and goes.

It was there in the morning, but then went away for an hour. Now it’s back…

[eparadigm]

Factory reset didn’t help

[Puntert]

Hi Alex, I've sent in the form as per your request.

[Alex_S]

Hey Puntert,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Cheers,
Alex