09-17-2023 02:27 AM
Hi,
My Nest Hub suddenly developed screen damage overnight. All the vertical display lines have stopped working, making the screen look like an old CRT TV and there are weird color bleeds. I've unplugged the device for some time and also did a reset, even though I'm pretty sure this is a hardware malfunction. Kind of disappointed that this is happening since I've never had even the cheapest, oldest monitors show such defects... Especially not after just 2 years.
Is there anything that can be done to fix this?
09-20-2023 05:11 AM
Hi Puntert,
I’m sorry to hear about what happened to your Google Nest Hub device’s screen. Can you share a photo showing the vertical lines? Also, how did you do the reset?
Regards,
Alex
09-27-2023 12:36 AM
Hi Alex,
Here you can find it: https://imgur.com/gallery/2g48kUw
The reset was done by holding both volumeknobs for 10 seconds.
09-27-2023 09:26 AM
Hello there,
Thanks for the photos. Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.
Best,
Alex
09-29-2023 09:43 AM
Hello Puntert,
We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.
Warmly,
Alex
10-03-2023 03:45 AM
Hi
I’m having the same issue.
10-03-2023 08:35 AM
Hello eparadigm,
Thanks for visiting the Google Nest Community. Have you already factory reset your Google Nest Hub device? Also, kindly share a photo showing the lines on the screen.
Kind regards,
Alex
10-04-2023 03:30 AM
I’ve added a few pictures here
https://drive.google.com/drive/folders/1--nvjMViqIYFlLsnt7iese75Gp5P_ZSm
Will try to factory reset now
10-04-2023 06:32 AM
Hi there,
We appreciate your effort. Kindly share the file link publicly and fill out this form with all the needed information. Let me know once it is done.
Kind regards,
Alex
10-04-2023 08:45 PM
Hi Alex,
Folder permissions updated and form sent.
10-05-2023 09:49 AM
Hi eparadigm,
Perfect! I also got the form you filled out. An email from our team will be sent to you soon. Should you need other assistance on Google Home, you know where to find us. We’ll be more than happy to assist you.
Thanks,
Alex
10-04-2023 09:46 PM
Also one new thing to add since the Factory Reset - the issue now comes and goes.
It was there in the morning, but then went away for an hour. Now it’s back…
10-04-2023 04:07 AM
Factory reset didn’t help
10-04-2023 12:42 PM
Hi Alex, I've sent in the form as per your request.
10-05-2023 09:44 AM
Hey Puntert,
We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.
Cheers,
Alex