06-25-2023 02:44 AM
Every Google Nest Hub I own (all are Gen 1), video playback keeps closing when asking to play something on YouTube Music and when there's an attached video. For example asking it to play "Agatha All Along" will start playing the scene from Wandavision but the video keeps closing and the screen darkens showing the clock (while the song is playing still). This doesn't happen if playing something through YouTube, it only happens through YouTube Music where there's an attached video.
Even if I then go into the video by tapping the screen to wake it and sliding the screen across to view the "Your afternoon" page I'll tap the box that says "YouTube Music" which shows the song playing which I can still hear, the video will open again but it keeps closing after like 5 seconds. Sometimes the video closes early, sometimes not.
Turning the light on in the room makes no difference and turning Ambient EQ on or off makes no difference either. Some days it'll fluke working but normally videos connected to YouTube Music keep closing and it's pissing me off so much.
This is my Nest Hub (gen 1) technical info ...
Fuschia version is 10.20221207.2.109
Software version is 51.0.24.513642888
Chromecast firmware version is 1.68.353511
06-27-2023 12:38 PM
Hi SeanHufflepuff,
Thanks for reaching out.
I appreciate all the details you've shared as well as the steps you tried before reaching out. Since this is isolated only on YouTube Music, have you already tried performing a complete reset to your Google Nest Hub to see if there would be some changes on its behavior? Let's go ahead and try that first, here's how: https://goo.gle/3x50Yl7
Also, it would be best if you will attach a short video clip of what exactly happens every time you try to play a content from YouTube Music so we can check on it further.
Keep us posted.
Best,
Princess
06-30-2023 01:27 PM
Hey there,
We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
07-01-2023 01:29 PM
Hey SeanHufflepuff,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Best,
Princess