02-24-2023 05:51 PM
02-25-2023 06:31 AM - edited 02-25-2023 06:31 AM
Is it the type of Wi-Fi system that requires you to login to access the internet?
Can your phone or computer see that Wi-Fi network?
02-25-2023 01:49 PM
Yes my phone recognizes it but Nest can’t connect to it.
02-25-2023 03:28 PM
And how do you connect to it on your phone? See the reply by @MplsCustomer below that explains why we're asking what type of Wi-Fi network it is.
02-25-2023 11:26 PM
I log onto the building WiFi then onto an apartment log on.
02-26-2023 03:36 AM
In that case, Chromecast, Google Home and Google Nest devices don't support these kind of Wifi systems, known as captive portals, that require you to login first to be able to access the internet. There are a couple of possible solutions for this:
03-01-2023 05:22 PM
Hey MHG1,
I hope we were able to answer your question with the info provided by @David_K and @MplsCustomer. If you have additional questions, feel free to respond to this thread and we'd be happy to further assist you.
Cheers,
Muddi
03-04-2023 05:52 PM
Hi there,
How's it going with your device? Let us know if you still need help and the Community will be happy to lend a hand.
Cheers,
Muddi
03-05-2023 06:37 PM
Hey MHG1,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
Cheers,
Muddi
02-25-2023 09:32 AM
It depends how your apartment complex's Wi-Fi network is managed. If they use a network commonly known as a Captive Portal, which routes you to an authentication page to sign and accept its terms and conditions before you can connect, it may be incompatible with Google Nest and Home devices. You MIGHT be able to connect your Nest Hub to such a Captive Portal if you provide your apartment's network administrator with the MAC address of your Nest Hub.
You'll probably need to talk to your apartment's network administrator to make this work, IF it can be done.
Here's a similar thread:
https://www.googlenestcommunity.com/t5/Home-Automation/Nest-mini-WiFi-connection-issue/m-p/361974