05-08-2022 01:03 AM
I have multiple hubs in various rooms but especially in the last couple of days seem to be having issues.
05-12-2022 01:38 PM
Hey Dave90,
Thanks for reaching out and sorry for the late response. Let's check what's going on
Make sure your devices are within 15-20 feet of your router and you're 3 feet away from the device you're doing the command. Does the success rate vary based on how far away you are from your devices? Also, does the same issue occur when others speak to your Nest Hub?
Try resetting one of your Nest Hub and check if you'll get the same result.
Let us know how it goes.
Best,
Alex
05-13-2022 01:18 AM
05-13-2022 09:43 AM
Hey Dave90,
We appreciate you doing those steps and we're sorry for the trouble.
We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Thanks,
Alex
05-16-2022 10:23 AM
Hey there,
Checking back in if you have the chance to fill out the form?
Best,
Alex
05-16-2022 11:08 PM
Hi Alex,
Sure I have just done it now, apologies for the delay and thank you very much for your assitance 😊
Kind regards, Dave
05-17-2022 09:56 AM
Hi Dave90,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hrs.
Thanks,
Alex
05-18-2022 09:17 AM
Thanks Alex. Btw I realise I was wrong before - it appears that the issue is only with my normal voice (There was confusion when I checked before).
After testing, it works with my wife as much as it should, and of I speak in a "silly" voice so it doesn't recognize me it also works. I tried deactivating voice match but it doesn't seem to like responding to me anymore either way though it transcribes what I say correctly. I hope this helps?
05-18-2022 10:07 AM
Hey Dave90,
Thanks for the additional information. You can also provide that information to our team that will reach out to you via email. Let me know if you have other questions as I'll be locking this thread after 24 hours.
Best,
Alex
11-26-2022 04:32 AM
I too have the same problem. Several speakers responding a second or two later, making it an unintelligible noise throughout the house. Frequently, one speaker says "something went wrong, try again later". Occasionally, this happens when no user command is issued.
11-26-2022 09:39 AM
Hello Drkrueger,
That certainly hasn't been easy for you ― let’s check this out. How many Nest speakers do you have and what kind of speakers/displays are those? When did this start?
If you haven’t tried the steps above, then please do a sequential reboot by unplugging the power cord starting with your router followed by your Nest speakers. Replug all devices, also in sequence. Restarting your phone where the Home app is might also help. I suggest moving your speakers near your router to narrow things down.
Tell me how it goes.
Best,
Dan
11-26-2022 01:11 PM
11-26-2022 01:14 PM
Hi Dan,
I should add that the mics of all speakers is turned off except for the minis. I have also played around with the mic sensitivity to no avail.
Thanks,
Doug
11-27-2022 12:46 PM
Hi Drkrueger,
I'm really sorry to hear that you're already experiencing this concern for almost a year now. And having multiple Nest devices must be a little difficult when doing troubleshooting but if you could humor me just a bit more, let's try to factory reset just one of your Nest speaker that isn't part of a stereo pair or group, set it up again so that it will be refreshed. When you connect it to Wi-Fi, check if it's on the same Wi-Fi network as the others.
Keep me posted.
Best regards,
Dan
11-30-2022 09:26 AM
Hi Dan,
I factory reset one of the minis and confirmed it and all other speakers are on the same network.
Thanks,
Doug
11-30-2022 06:01 PM
Hi Drkrueger,
Thanks for trying the steps. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Best,
Princess
12-01-2022 06:04 PM
Hi Drkrueger,
Chiming in-- have you had the chance to fill out the form?
Best,
Princess
12-03-2022 10:53 AM
Hi Princesss,
I have submitted the form again. Please let me know what else I may do to assist.
Thanks,
Doug
12-02-2022 05:00 AM
Yes thank you, I have submitted the form.
12-03-2022 10:27 AM
Hi Drkrueger,
It appears that we have not receive any form yet. Could you fill it up once more? Here is the link again. Let us know once done.
Thanks,
Juni
12-03-2022 10:52 AM
Hello Juni,
I submitted the form again. Please let me know what I can do to assist further.
Thanks,
Doug
12-03-2022 01:49 PM
Hello there Drkrueger,
We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
Thanks,
Juni
11-30-2022 09:19 AM
Hi Dan,
I factory reset one of the minis and confirmed it and all the speakers are on the same wifi network.
Thanks,
Doug