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Nest Hubs respond in wrong room or not at all

Dave90
Community Member

I have multiple hubs in various rooms but especially in the last couple of days seem to be having issues. 

Either the action/response will come from the wrong room (and I have adjusted the sensitivity settings to be sure, though it was not an issue before), or worse - now the hub you are speaking to will listen and write out what you are saying, but when it should respond it just closes and goes back to the photo gallery. It does not even respond in a wrong room, and it seems completely random, you can try 5 times in a row and maybe 1 or 2 times it will work.
 
If you get a response at all, anywhere, you see the query in the web activity log. But if it just closes out there is nothing, almost like it is not actually being registered on Google's servers.

I've seen some people have had similar issues before, is there anything happening with this? Or any ideas for a workaround/fix? Thanks.
22 REPLIES 22

Azarco
Community Specialist
Community Specialist

Hey Dave90,

 

Thanks for reaching out and sorry for the late response. Let's check what's going on

 

Make sure your devices are within 15-20 feet of your router and you're 3 feet away from the device you're doing the command. Does the success rate vary based on how far away you are from your devices? Also, does the same issue occur when others speak to your Nest Hub?

 

Try resetting one of your Nest Hub and check if you'll get the same result.

 

Let us know how it goes.

 

Best,

Alex

Dave90
Community Member
Hi Alex,
 
I'm running an Opnsense firewall/router with 1Gb connection. Unifi Access points on every floor and outside/garage. Reception by all devices is nominal.
Everything had been stable until recently.
 
Doesn't matter if I shout or whisper close to the device, and i adjusted the sensitivities anyway. The issue is the same as other users are reporting with a larger number of devices. Results are random, to the wrong device or ignored (the biggest issue). 

https://support.google.com/assistant/thread/134203907/google-assistant-responding-on-wrong-device?hl...
 
 
It does not matter who speaks. 
 
 
The biggest problem is when you speak , it writes out what you say, then immediately goes back to the photos. Nothing is registered in Google history when this happens, but successful questions are. So even though it is getting to Google servers to trabscribe the query on the screen it is either failing to be processed or not being received on any device or even in my account. 
 
The 2nd worst issue is Kitchen, if lucky to have a response, will be living room.
 
Tried resetting more than one Hub, rebooting the whole network, etc. All is the same. Traffic sniff and firewall logs reveal nothing is blocked. And as it does work occasionally first time and sometimes after multiple attempt it is illogical that there is a constant block.
 
I wonder if the reworking of the backend after the Sonos lawsuit is causing issues for customers with multiple devices?
I have 3 Nest Hubs, 1 Lenovo clock, 2 speakers and 1 mini.

Azarco
Community Specialist
Community Specialist

Hey Dave90,

 

We appreciate you doing those steps and we're sorry for the trouble. 

 

We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey there,

 

Checking back in if you have the chance to fill out the form? 

 

Best,

Alex

Dave90
Community Member

Hi Alex,

Sure I have just done it now, apologies for the delay and thank you very much for your assitance 😊

Kind regards, Dave

Azarco
Community Specialist
Community Specialist

Hi Dave90,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,
Alex

Dave90
Community Member

Thanks Alex. Btw I realise I was wrong before - it appears that the issue is only with my normal voice (There was confusion when I checked before).

After testing, it works with my wife as much as it should, and of I speak in a "silly" voice so it doesn't recognize me it also works. I tried deactivating voice match but it doesn't seem to like responding to me anymore either way though it transcribes what I say correctly. I hope this helps?

Azarco
Community Specialist
Community Specialist

Hey Dave90,

 

Thanks for the additional information. You can also provide that information to our team that will reach out to you via email. Let me know if you have other questions as I'll be locking this thread after 24 hours.

 

Best,

Alex

Drkrueger
Community Member

I too have the same problem. Several speakers responding a second or two later, making it an unintelligible noise throughout the house. Frequently, one speaker says "something went wrong, try again later". Occasionally, this happens when no user command is issued.

Dan_A
Community Specialist
Community Specialist

Hello Drkrueger,

That certainly hasn't been easy for you ― let’s check this out. How many Nest speakers do you have and what kind of speakers/displays are those? When did this start?

If you haven’t tried the steps above, then please do a sequential reboot by unplugging the power cord starting with your router followed by your Nest speakers. Replug all devices, also in sequence. Restarting your phone where the Home app is might also help. I suggest moving your speakers near your router to narrow things down.

Tell me how it goes.

Best,

Dan

Drkrueger
Community Member
Hi Dan,
Thanks for your inquiry.
The home has 4 nest gen 2, minis, 2 Nest Audio (middle size) and 4 Max speakers, each set of 2 Max speakers is paired for stereo. We've disabled the voice trigger on Samsung Galaxy s21 phones. I just installed Google WiFi 6 mesh with 2 access points. Signal strength is excellent throughout the house. Everything has been restarted numerous times. I also installed Home Preview. The house has a total of 37 devices. I can't remember when the issue started, but it's been at least a year.
Thank you,
Doug

Hi Dan,

I should add that the mics of all speakers is turned off except for the minis. I have also played around with the mic sensitivity to no avail.

Thanks,

Doug

Dan_A
Community Specialist
Community Specialist

Hi Drkrueger,

I'm really sorry to hear that you're already experiencing this concern for almost a year now. And having multiple Nest devices must be a little difficult when doing troubleshooting but if you could humor me just a bit more, let's try to factory reset just one of your Nest speaker that isn't part of a stereo pair or group, set it up again so that it will be refreshed. When you connect it to Wi-Fi, check if it's on the same Wi-Fi network as the others.

Keep me posted.

Best regards,

Dan

Drkrueger
Community Member

Hi Dan,

I factory reset one of the minis and confirmed it and all other speakers are on the same network.

Thanks,

Doug

Princesss
Community Specialist
Community Specialist

Hi Drkrueger,

Thanks for trying the steps. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Drkrueger,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

Hi Princesss,

I have submitted the form again. Please let me know what else I may do to assist.

Thanks,

Doug

Yes thank you, I have submitted the form.

Juni
Community Specialist
Community Specialist

Hi Drkrueger,

It appears that we have not receive any form yet. Could you fill it up once more? Here is the link again. Let us know once done.

Thanks,

Juni

Drkrueger
Community Member

Hello Juni,

I submitted the form again. Please let me know what I can do to assist further.

Thanks,

Doug

Juni
Community Specialist
Community Specialist

Hello there Drkrueger,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Thanks,

Juni

Drkrueger
Community Member

Hi Dan,

I factory reset one of the minis and confirmed it and all the speakers are on the same wifi network.

Thanks,

Doug