Nest Mini (2nd Gen) Only playing 1 Audio Channel

[KVIV]

I am having an issue where my Nest Mini Speakers are only playing 1 channel of audio (left I think).

I already had 2 Nest Minis (2nd Gen) and a Chromecast Audio in a speaker group and it all works fine.

I have just purchased another 2 Nest Mini Speakers (2nd Gen). When playing music (using multiple apps) on a single device it is fine. However, when I connect the new units to a group they only play half the audio as though they are connected in Stereo mode (they are not). The old units play all they audio as they previously did. 

I have tried factory resetting the devices.

I have tried creating a new group.

I have tried creating a group and playing audio from a different device.

I have tried moving the units to different rooms.

All of the above had no effect.

[Cathal_S]

Hi KVIV,

You need to create a stereo pair of two of the same speakers, this will not work for speaker groups.

Have a look at the Google Nest help center link below for more information.

Stereo pair:

https://support.google.com/googlenest/answer/7559493 

[KVIV]

But I don’t want them to be paired, they are in different rooms? 

[Cathal_S]

You will only get mono sound then.

Edit: you can try removing and re-adding the speaker group but the only way to get two of the same speakers to play in stereo is by pairing them.

[KVIV]

Hi Cathal,

I really appreciate the swift response, but I do not believe you understand the problem and may have jumped the gun. Please feel free to re read my original post, and if you have any useful advice I will be happy to listen.

To give you a bit more insight, most music has duel channels (left and right). When playing on nest mini (single speaker), these 2 channels are both played through a single speaker making it mono. I have 2 other Google Nest Mini speakers that do this just fine. 

The new Google Nest Mini only plays HALF the audio (left only) meaning you do not hear half the song/music… this of course incorrect and should not do this.

As you have mentioned, you can split the channels out by pairing 2 devices together so the left channel play through 1 speaker and the right channel plays through the other. I DO NOT want to do this. The speakers are in different rooms. I would like both channels to play through 1 speaker.

[Mlabrador]

Hi folks, 

Cathal_s appreciate the help. 

KVIV We appreciate users who are keen on sharing their thoughts. We'll take this as feedback as we are always looking for ways to improve our products. You can send us feedback. Here's how: https://bit.ly/3agoYXR Also, you can check out this link for stereo pairing. 

Best, 

Nikki 

[KVIV]

Hi Nikki,

as per my original and subsequent message…. I am NOT looking to stereo pair.

[Alberto_O]

Hi.

I have the same problem. I just listened Fluorcent Adolesent by Artict Monkeys and in the first part the voice sound really really low, like when you use just one headphone

[Muddi]

Hey KVIV,

We apologize for the confusion. I understand that concern about your Google Nest Mini's that are having issues with sounds when on speaker group. When did the issue start? Please try creating an audio group that consists of the problematic devices. Let's see if the behavior will still be the same.

Also, please provide the current firmware version of your Nest Mini's.

Let me know how it goes.

Cheers,

Muddi

[Muddi]

Hey KVIV,

Checking in to see if you're still experiencing issues with your Nest Mini?

Cheers,

Muddi

[KVIV · Accepted solution]

Hi Muddi,

I am no longer experiencing the same issue as I took the 2 units back to the store and got a refund.

[Muddi]

Hi KVIV,

Got it! It looks like we can consider this one complete. Should you decide to give Google Home/Nest speakers another try in the future, we'd be more than happy to help improve your experience.

Cheers,

Muddi

[Muddi]

Hi KVIV,

I haven’t heard back, so I’ll be locking the thread in 24 hours. Thanks for posting! 
 

Cheers,

Muddi

[Princesss]

Hi there,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

Best,

Princess

[joshclark]

I’m having this exact same issue, so it’s very frustrating that this thread has been marked as ‘solved’, when the solution is to sell the devices for a refund.

To be clear, I have speakers that when playing music as part of a group, only play one channel - I believe it’s the left. As Alberto_o says, this is very noticeable on tracks such as Fluorescent Adolescent. The track I’ve been testing it on is Mr Brightside. When playing through a single speaker, the song sounds fine, but when playing through a group, at least one of the speakers will be missing the drums entirely for the first 10-15 seconds, which is when the mix changes in the song and the drums come through both channels.

It seems to be inconsistent as to which speaker will have this issue, and none of my speakers are set up in a stereo pair.

[Muddi]

Hey joshclark,

It's the original poster who marked this thread as resolved since he chose to get a refund from the store. Moving forward, could you share a short clip video so we have a better picture on what's happening on your device.

Cheers,

Muddi

[Muddi]

Hey joshclark,

I wanted to follow up on this. Let us know if you still need help, and we're glad to assist you further.

Cheers,

Muddi

[joshclark]

Here’s a couple of videos highlighting the problem. Worth noting this is on a Nest Wifi, which as far as I know can’t even be put into a stereo pair.

The first video shows the song playing on just this one speaker. It plays back fine.

The second video shows the song playing on a speaker group. On this speaker only the left channel plays, meaning the drums in this section aren’t audible. Every other speaker in the group plays both channels.

First video 

Second video 

[Princesss]

Hi joshclark,

I appreciate the videos you sent.

We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi Deviantoy,

Thanks for responding. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Azarco]

Hey folks,

Have you had the chance to fill out the form? Let us know if you had the chance.

Best,

Alex

[Azarco]

Hey all,

We haven't from you — let us know if you fill out the form.

Thanks,

Alex

[joshclark]

Hi. I’ve filled in the form now. 

[Azarco]

Hey joshclark,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hrs.

Kind regards,

Alex

[Deviantoy]

I have noticed the same with the minis, in a group of two minis three Chromecast audios and a nest audio