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Nest Mini disconnected from wifi while I am away

HS1978
Community Member

Hi!

I trusted Nest and connected three smart bulbs with it before going away for a month. It worked ok for 10 days but now it’s disconnected from wifi. My nest cam and echo dot are still connected fine. I need to be able to control the bulbs. Is there anyway I can connect nest mini speaker remotely or pair bulbs with echo dot remotely?

thank you 

hs

10 REPLIES 10

Azarco
Community Specialist
Community Specialist

Hey HS1978,

 

Thanks for reaching out — let's check this out.

 

A few questions: were there any recent changes or updates on your network when it happened? How about power interruption? Also, does it automatically connect to your network? Try rebooting your devices and use the command "OK Google, sync my devices".

 

Keep us posted!

 

Best,

Alex

HS1978
Community Member

Hi Alex,

There were no changes in the network or power outages coinciding with this issue. The device does automatically reconnect with the network in case of power or network outage.

can you please let me know how to reboot it remotely? I tried the command using speaker on nest cam and echo dot, but it doesn’t work. It just says something like “[incomprehensible] connected to wifi”.

thank you for helping me!

 

HS

Azarco
Community Specialist
Community Specialist

Hey HS1978,

 

For the Google Nest speakers and displays, we don't have a way to remotely reboot the device. The only way to reboot the device is to unplug it from the power source.

 

Best,

Alex

HS1978
Community Member

Thank you. That's unfortunate and almost silly. So basically the whole Google home ecosystem is unreliable! They should fix it. ☺

Azarco
Community Specialist
Community Specialist

Hey HS1978,

 

We hear you — we appreciate users who are keen on sharing with us their thoughts/experience. I also suggest that you send feedback using your devices by saying, "Hey Google, send feedback," or by following the steps on this link. Let us know if you have other questions or concerns.

 

Kind regards,

Alex

Azarco
Community Specialist
Community Specialist

Hey HS1978,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Cheers,

Alex

HS1978
Community Member

Hi Alex,

I guess unless there is a workaround to reboot Google home mini remotely, or unpair the lights and pair them with echo dot remotely, there isn’t much that can be done. Thank you for your attention and willingness to look at this issue!

hs

Azarco
Community Specialist
Community Specialist

Hey HS1978,

 

We're sorry for the trouble. Should you need our help with your Google Nest device, feel free to reply to this thread.

 

Kind regards,

Alex

David_H
Community Member

Perform a factory reset on the mini and run through the setup process again. 

You won't lose the setup for your bulbs but it will allow you to connect the device to Wi-Fi again. 

---
David H. (he / him)
Paramedic
Systems Analyst
Southern USA

Jake
Community Specialist
Community Specialist

Hey HS1978,


I wanted to check in with you, and see if the information David_H sent was able to help resolve your issue. Please let me know, as I will be locking the thread in 24 hours to keep content fresh.

 

Best regards,

Jake