Nest Mini region selection

[kaloba]

I am trying to set up my Nest Mini using Google Home.

When I select a region and click next, the screen just flashes very briefly and nothing happens.

I get stuck the whole time choosing the region. Restarting, reinstalling, etc. has so far brought nothing. Choosing any other regions is also not working.

Does anyone know how to solve this issue?

[Muddi · Accepted solution]

Hey everyone,

Just a quick update. Our teams are aware of this and looking into this issue at hand. I'll make sure to update the thread as soon as I have more information to share.

Cheers,

Muddi

[Frene]

Great explanation!

and if I can add, people don’t have vpn on their iphone by default. It’s a separate option that you need to register with a third party supplier. If you don’t know what a vpn is, you don’t have one setup. So in your case, this is not the issue.

hope this helps 

[Muddi]

Hi Frene,

I agree with you! I really appreciate your time helping here.

Cheers,

Muddi

[Kab132]

I appreciate both of you explaining it to me. I ended up getting everything working by using a separate device to set the nest point back up

[Muddi]

Hi Kab132,

Sweet! Happy to hear that factory resetting the device resolved the issue and thanks for keeping me in the loop. Feel free to update the thread if you have additional questions or concerns about your device.

Cheers,

Muddi

[AmerMiftari]

i have google home mini and google nest mini and i never had this types of problems before, this is so frustrating i have them for years now and never had this problem before, yess i changed adresses, yess i changed cities, yess i changed wifi passwords but never had this problem now all of a sudden google nest mini 2 of tham wont let me past the country selection same as the others explained it just blinks for a split sec and i cant pass that screen, please get a workaround or fix this. 

[Mearnsy]

Hi, I am having the exact same issues - I have factory reset the nest mini 2 times, and also uninstalled and reinstalled the application. Me and my girlfriend have both tried and get the same issue, a small flash when we press continue and then nothing happens. I am using an iPhone 12 Mini and my girlfriend is using an iPhone 12.

Thanks

[Muddi]

Hey Mearnsy,

To confirm, is this a first time set up? What type of network connection do you have (public or private network)? Also, do you have an Android device that you can try?

Cheers,
Muddi

[Mearnsy]

Not a first time setup, it’s worked multiple times before on different networks. Private connection, wifi. 

we do not have an android device we could try.

thanks

[Richsmith]

Hi. I am having exactly the same issue as all others have described here with my new Google nest mini. Selecting country (in my case Australia) in region selection makes screen just flicker for a moment then nothing happens. I'm using Iphone 11 to setup and i have many other Google products on my wifi network with no issue like this before.

The net is brand new out of the box so i fail to see why i should have to reset it? Also why should i need to use a different phone to setup my device, all my other devices work with this phone?

It is clear from the number of people with the same issue that this is a real problem that Google need to rectify and fine the root cause, this is so frustrating. I still don't have it working.....

Thanks. 

[Muddi]

Hi Richsmith,

We understand that all other devices are working. Trying a different device to set up your Nest Mini will help us isolate the issue. Let's give them a try!

Cheers,

Muddi

[snap5]

I updated the app on my iphone and went through the set up process with my google home mini and works fine now

[Juni · Accepted solution]

Hi everyone,

I hope you all are doing well. Our team is aware of this behavior and is still looking further into the issue. To help with their investigation, please submit feedback using your Google Home app. Check out the steps below for guidance:

1. Open the Google Home app .
2. At the top right, tap your account.
3. Tap Feedback tap the type of device you'd like to submit feedback for.
4. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
5. In the feedback summary, write a brief description of your issue and include the keywords “GHT3 Unable to select country/region during setup”
6. Be sure to check the box for Screenshot and System logs.
7. To submit feedback, at the top right corner, tap Send .

Thanks for your help!

Juni

[Juni]

Hi team,

I hope you all are doing fine. We just want to check if everyone here is still experiencing the same thing. If so, please make sure that your Google Home app is updated to the latest version. 

Regards,

Juni

[AlbionHsn]

All good now, thank you 👏🏻

[Juni]

Hi AlbionHsn,

Awesome, glad to hear! I'll wait for other users who posted in this thread.

Cheers,

Juni

[wool]

Thank you - fixed mine by basically switching everything off and trying again the next day. Cheers.

[Juni]

Hi wool,

Thanks for keeping us in the loop. I’ll keep this thread open for one more day so others can respond.

Regards,

Juni

[Jimmity]

Can we get an actual update and real help here? I dont have another device to try this with. Are you telling me Im just screwed? Its clear that the google app for this on iOS does not work right. I dont know how google’s department communication structure works, but if you can get word to anyone who can actually fix this, a lot of people (me included, who has trued resetting all devices and internets involved, and have a brand new out of box set of these things, none of which can function) would be very happy.

thank you

[Lharp]

One of my nest wifi points randomly went offline the other day and in setting everything back up after resetting it I’m getting stuck in the same loop. I live in the United States and have selected it as such and can’t get it to get past the country page. I hit continue and it brings me back to the country page in an endless loop and I still can’t get my wifi point to work. Very frustrate. It’s worked fine for 3 months since setting it up, and now, all of a sudden it just doesn’t want to connect. 

[Lharp]

Also tried deleting the app and reinstalling and same thing happens 

[snap5]

I'm having the same issue.  Factory reset on my Google Home mini and set up will not proceed past the country selection.  I am in the United States and using an iphone 12.

[snap5]

Also tried deleting the app and reinstalling and same thing happens 

[Nwuhwcev]

Hi I’m Elizabeth and I’m having a problem with the region I have been doing my best to get it to work but still nothing I’m in Florida tampa 

[Nwuhwcev]

United States I mean

[snap5]

I updated the app on my iphone and went through the set up process with my google home mini and works fine now.

[Muddi]

Hey snap5,

Sweet! Happy to hear that updating the Google Home app on your phone resolved the issue and thanks for keeping us in the loop. For other users, please try updating your phone or uninstall and reinstall the Google Home app to see if you'll finish setting up your device.

@AmerMiftari: We got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. 

Let me know if that works.

Cheers,

Muddi

[Muddi · Accepted solution]

Hey everyone,

Just a quick update. Our teams are aware of this and looking into this issue at hand. I'll make sure to update the thread as soon as I have more information to share.

Cheers,

Muddi

[DJF2]

I am another person also having this issue. 

[snap5]

I updated the app on my iphone and went through the set up process with my google home mini and works fine now.