Nest Mini vs Pixel 7 Pro voice response

[Inquisitive1]

My Nest Mini responds to Hey Google and Okay Google voice prompts, except when my new Pixel 7 Pro intervenes or tries to intervene. The Pixel 7 Pro does this even when its screen is dark or when it is slumbering. Can I get the Nest to respond to a nickname other than the standard greetings?

[Juni]

Hi Inquisitive1,
 

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. A few things: Are you using the same email address on your phone’s Google assistant and Google Home app? Is the Google app installed on your phone updated? You can check the steps below on how to update it.

1. On your phone, open the Google app .
2. At the bottom right of the Home screen, tap More Settings About.
3. Look for the version number at the top.
4. If your version is below 6.5, go to the Google app page, then tap Update.

Check this link to get more information. 

Also, changing the hotword “Hey Google” or “Okay Google” to a different one is a feature that is not supported at the moment. We're always looking for ways to improve. I'd suggest you submit feedback about it, here's how.
 

Keep me posted.
 

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Inquisitive1]

Thanks.

The Nest Mini is mostly responsive to my voice queries, but sometimes my Pixel 7 Pro interrupts even when it is locked.

The phone will interrupt a question intended for the Nest, and it will say "Okay, but you have to unlock me first."

This action by the phone stops the Nest from responding.

[Juni]

Hi Inquisitive1,
 

Thanks for the response. Were you able to update the Google app on your phone and confirm that you are using the same Google account on your phone’s Google assistant and Google Home app? If so and your phone is still responding when near your Nest Mini,  you can try to do a sequential reboot. First, unplug your Nest speakers and your phone for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal.

Let me know how it goes.

Regards,

Juni

[Inquisitive1]

Unplug the Nest speaker and reboot the WiFi seems doable.

Not sure about unplugging the phone but I can turn it off and on.

[Juni]

Hi there,

Sorry for the confusion. Yes, that's what I meant.  Once everyithing is booted up try it again and let us know the result by updating this thread. 

Thanks,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Best,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni