I have two nest audios set up as a pair. Today for no reason at one has stopped working completely.
I have unplugged it etc however there is no response, no lights coming , nothing.
The other speaker in the pair works fine.
Just hoping someone has tips on what to do.
Thanks for visiting the Community.
Sorry to hear about your Google Nest Audio, but thanks for bringing this up. A few questions: Is it plugged directly into a wall outlet or surge protector? When the speaker is plugged into the wall outlet, does it show any LED lights that indicate that it has power? Are other devices able to receive power from the same outlet? Are you using the official power adapter that came with the speaker? Have you tried another outlet? Also, was there any type of electrical outage around the time the issue began?
Please try these steps below:
Let me know how it goes.
Thanks for the update. We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.
@Karinakomkov: Have you fill out the form?
I'm in the US, my nest audio was gifted to me. So I only know it was brand new and bought in the US too.
This is the form I filled out:
My Google Nest Audio suddenly went out too. It was plugged in working one day and now its still plugged in and not working. I've plugged it into the wall, into a surge protector, I unplugged it for an hour. I tried the troubleshooting steps and nothing. I purchased it from the Google Store (online) just over a year ago. (June 16th 2021).