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Nest audio volume limited when nest hub is playing video

dgoodbourn
Community Member

Hi,

I've started a new message as the other one has been closed. Here's the original ticket.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-audio-volume-limited-when-nest-hub...

This is still a problem. A factory reset didn't do the trick

7 REPLIES 7

Azarco
Community Specialist
Community Specialist

Hey dgoodbourn,

 

Thanks for getting back to us. Have you also tried resetting your Google Nest Audio? How many devices are affected? Also, could you provide us the cast firmware version of your Nest Audio?

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hello there,

 

Did resetting your Nest Audio help? Let us know if you're still having trouble with this so that we further help you.

 

Thanks,

Alex

Hi, I've actually just added 2 new nest audio speakers to the room and it's still happening. Their cast firmware version is 1.56.299498

 

Actually, just to add more details, the speakers that are affected are in a group. 

 

When I get home tonight I'll try removing them from the group just to see if that's the issue here. 

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

Azarco, thanks for the help.

 

@dgoodbourn, have you already tried playing music or a video with your Google Nest speakers and displays when they're not in a speaker group? Tell me how it did.

 

Cheers,

Dan

Princesss
Community Specialist
Community Specialist

Hey everyone,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

Dan_A
Community Specialist
Community Specialist

Hey there,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Thanks,

Dan