Nest cam instellen

[Kameleonliek]

Nest cam instellen 

Display geeft een qr code maar de Home app geeft steeds een time out. Ik kom maar niet verder. Hoe kan ik die nest cam nu instellen.

[ByronP · Accepted solution]

Hi Kameleonliek,

Thank you for your prompt reply. I appreciate all the detailed information.

Please respond to these additional questions:

• What’s the make and model of the mobile device you used for the setup?
• What’s the Google Home app version? You can find this by following these steps:

1. Open the Google Home app.
2. Tap Settings.
3. Then tap Support.
4. And then tap App info.

• What is the firmware version of the Nest Hub Max?
• What is the make and model of your router?

Please keep me posted on your findings.

Regards,

Byron

[Johnson-DIM]

Dat time-out probleem komt vaker voor bij het instellen van een Nest-cam. Een paar dingen die meestal helpen:

1. Reset de camera eerst – Houd de resetknop ingedrukt tot het lampje oranje knippert en de cam opnieuw opstart.
2. Controleer je wifi – Zorg dat je telefoon en de Nest-cam op hetzelfde 2,4 GHz netwerk zitten. De meeste Nest-camera’s hebben moeite met 5 GHz bij de eerste installatie.
3. Google Home app updaten – Installeer de nieuwste versie via de Play Store en sluit alle achtergrondapps.
4. QR-code scannen – Richt je telefoon dicht bij het display, met genoeg licht. Als dat niet lukt, kies in de Home-app voor “Niet scannen?” en voer de setup-code handmatig in (staat op de camera of in de verpakking).
5. Herstart router + telefoon – Soms lost een eenvoudige reboot de time-outs op.

Als je na dit alles nog steeds vastloopt, probeer de camera dichter bij de router te plaatsen tijdens de setup of gebruik tijdelijk een ander toestel om de installatie te voltooien.

👉Vaak helpt het resetten + 2,4 GHz wifi kiezen om de timeout te omzeilen.

[Kameleonliek]

Ik heb wifi op 2,4 gezet, alles gereset

Maar ik blijf dezelfde time out krijgen

Ben in staat om hem terug te sturen pfff 

Op de hub max komt de qr code.... Op de telefoon krijg ik een time out en kom ik dus niet verder waardoor ik de configuratie moet afsluiten.

Alles is regestart..... elfs alles verwijderd uit home. En helemaal opnieuw beginnen met de hub instaleren....maar blijf steeds op hetzelfde uitkomen 

[ByronP]

Hi Kameleonliek,

Thank you for reaching out to the community. I understand you’re experiencing trouble setting up your Nest Display Camera; it gives you a QR code but the Google Home app says “time out”. I appreciate all your troubleshooting steps you’ve already taken and for the assistance, @Johnson-DIM. I’m glad to help you.

To assist you better, please respond to the following questions:

• Has the device been paired before?
• What type of device do you have?
• How far have you gotten in pairing your device?
• Can you connect to the internet with other devices?
• How far is the device from the router?
• Are there any other devices that experience issues with the Wi-Fi?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair?

Please let me know your findings.

Regards,

Byron

[Kameleonliek]

I have tried reinstalling the Nest Hub Max several times. Unfortunately, I keep getting the same message, even when trying to set it up with another phone. The same problem occurs.

Everything has been successfully paired except for the Nest Camera itself. The internet works fine and is stable at home, and I have no issues with any other devices. The Hub Max is only 20 cm away from the router. Nearby, there is only a Eufy Home Base, my mobile phone, and the television.

[ByronP · Accepted solution]

Hi Kameleonliek,

Thank you for your prompt reply. I appreciate all the detailed information.

Please respond to these additional questions:

• What’s the make and model of the mobile device you used for the setup?
• What’s the Google Home app version? You can find this by following these steps:

1. Open the Google Home app.
2. Tap Settings.
3. Then tap Support.
4. And then tap App info.

• What is the firmware version of the Nest Hub Max?
• What is the make and model of your router?

Please keep me posted on your findings.

Regards,

Byron

[Kameleonliek]

Hello, thank you for the help.

The mobile devices are Samsung Galaxy S25 Ultra and Samsung Galaxy S22.

Google Home app version: 3.41.50.4

Router: KPN Box 12b

Hub Max firmware: 3.77.494871

[ByronP]

Hi Kameleonliek,

Thank you for your reply. I appreciate all your insights.

Based on the information provided. Please follow these recommendations:

• Check App Status. Here are the steps:

1. Force close the Google Home app.
2. Wait for about 5 seconds, then reopen the Google Home app.
3. In the Google Home app, check the Home screen icon to ensure all your Google Home or Nest devices are showing online.

• Clear Cache and Storage. Here are the steps:

1. Go to Settings.
2. Tap Apps, then tap See all apps.
3. Find and select the Google Play services.
4. Tap Storage & Cache.
5. Select Manage space, and then select Clear all data.
6. Then try to set up the Nest Hub Max.

Please let me know how it goes.

Regards,

Byron

[Kameleonliek]

I have carefully followed all the steps as described, but unfortunately I am still experiencing the same issue. 😔

[Kameleonliek]

“Video and screenshot of the error (watch until the end)”

https://drive.google.com/file/d/1Nt-_UPxJdeiMNZt5r37VzLcy-5jt_Pa6/view?usp=drivesdk 

https://drive.google.com/file/d/1OIKu7LQKUrCiL5p_dYGDG66gjcdo_q-U/view?usp=drivesdk 

[ByronP]

Hi Kameleonliek,

Thank you for your reply. I appreciate the picture/video provided and all the troubleshooting efforts you've already taken. Let's explore additional options.

Set up the Nest Hub Max to a new Home Structure. Please follow these instructions:

1. Remove the Nest Hub Max from its current home structure.
2. Factory reset the Nest Hub Max one more time.
3. Create a new home structure.
4. Set up the Nest Hub Max and its built-in Nest Cam on the new home structure.
5. If the additional steps don't resolve this situation, please turn on device usage data and crash reports.

Please let me know how it goes.

Regards,

Byron

[Kameleonliek]

I have carefully followed all the steps, but unfortunately the issue persists. I also received the message: “Connection issues, cannot communicate with Hub Max.” Wi-Fi is enabled, and I have tested both 5 GHz and 2.4 GHz. The internet connection works well throughout the entire house.

I submitted a crash report to Google. A screenshot was automatically attached, but unfortunately the error message was not visible in it.

Although I am disappointed that it has not been resolved yet, I truly appreciate your continued support and assistance.

[ByronP]

Hi Kameleonliek,

Thank you for your reply and your efforts in this situation. I understand how frustrating this must be. Let's check additional options.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Regards,

Byron

[Kameleonliek]

Thank you for all your help. I explained it there once again. Hopefully, a solution will be found.

[ByronP]

Hi Kameleonliek,

Thank you for your prompt reply. I've received your form, and our dedicated team will reach out to you with the next steps. Please keep an eye on your email for any updates.

Please let me know if you have any further questions.

Regards,

Byron

[Fvanarum · Accepted solution]

Is there a solution to this problem already? Because I have the same issue. 

[ByronP]

Hi Fvanarum,

Thank you for reaching out to the community. I'm sorry that you're experiencing the same situation. Help's here.

I just want to confirm, have you already performed all the previous steps that were provided?

Please keep me posted on your findings.

Regards,

Byron

[Kameleonliek]

Hello, I have already been in contact. It turns out that in the Netherlands it is prohibited, and this feature has therefore been disabled. What a shame! In any case, thank you very much for all your help.

[Kameleonliek]

@Fvanarum

Which country are you from? Google no longer supports the Nest Hub Max on the Dutch market. As a result, the camera is unfortunately also unusable for Dutch and Belgian customers. The Nest Hub Max can still be used in the Netherlands and Belgium, but due to certain legal restrictions, its functionality is unfortunately limited.

[ByronP]

Hi Kameleonliek,

Thank you for your reply. I'm sorry that this functionality is limited to certain countries. Let's work together to find a solution.

We're always looking for ways to improve. Please consider sharing your thoughts and experiences by submitting them to the feedback form. This helps us prioritize future updates.

Please let me know if you have any further questions.

Regards,

Byron