Nest display from Canada to US not connecting

[Alden]

I moved from Canada to the US and brought my Nest Display with me. I go through the entire configuration and near the end it warns me that the device is from another country and asks me if I want to proceed, which I do. After a moment or two it then says "could not communicate with your nest hub".

Any ideas on how to reset things and get it connected? Thx

[Muddi]

Hey Alden,

Glad you reach out.

Sorry that you are encountering this connectivity issue with your Google Nest Hub. I understand your concern. I would recommend that you reset your device first since you are connecting it to a new network. These will refresh and remove the old network settings on your speaker.

You can reset your Google Nest Hub by pressing and holding both volume buttons together, at the back of the Nest Hub, for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting the Nest Hub. Once done, try again to set up your device.

Let us know how it goes.

Cheers,

Muddi

[Muddi]

Hey Alden,

Did those steps help?

Looking forward to your response.

Cheers,

Muddi

[Jake]

Hey Alden,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake