Nest home Hub 2 cannot process voice commands relating to Chromecast audio

[AnthonyD]

Since today (13/2/2023), my voice commands ("play music on stereo", "stop...,"next track - where stereo is the name of the chromcast audio) are met with the reply "Sorry an error occurred, try again when ready" (when giving a command in Dutch) , or just nothing (and nothing happens) (when giving a command in English).

The Chromcast audio still functions well via manual casting and the commands via touch on the Home Hub 2 still function. 

Already reinstalled the Chromecast audio...

Any ideas?

Kr,

Anthony.

[Where2how]

I have a similar issue where since 13th Feb asking Google to play on a Chromecast usually gets a "I don't understand" or just nothing happens. I can cast to th Chromecast from an app and it has worked ok for 4 years. 

I've done all the usual restarts, retrain voice etc so it's not me or at my end. The cause is something Google has changed.

[Juni]

Hi folks,

Thanks for posting here in the Google Nest Community.
 

I know how it feels when something isn’t working as it should. Are you getting the same message when you use your phone’s Google assistant? Are you getting the same result when you play the radio on your Nest Hub? 

You both can do a factory data reset to put your Nest Hub back to its default setting and set it up as a new device. Check the step below for guidance. 

Here’s how to do the reset,  press and hold the volume up and down button located at the back of your Google Nest Hub together for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting your Google Nest Hub.

Check this link for more information.

Hope this helps,

Thanks,

Juni

[Where2how]

The result is the same whether I use Google mini, JBL smart speaker or my phone (I don't have a Nest Hub but the original poster does seem to have a Home Hub 2). If I'm asking the Google to play to a Chromecast it fails to understand or do the action. Actions to turn units on/off work. It also does not matter which Chromecast I am aiming at.

This is not a reset type issue, as all these different units from different manufacturers can't be affected at the same moment when they were all working the day before. This appears to be a quality issue with Google testing, or lack of.

[AnthonyD]

Yes, same result for Radio, anything I want to play on my Chromecast audio via voice command on my Hub 2. But some voice commands work, like "next track", I just cannot start music/radio on the Chromecast Audio anymore via the assistant. So I have to cast manually first via my smartphone. Sometimes when trying to play the radio from assistant to the chromecast,  the assistant even replies that there is no device in my home to play videos, so I suspect there's really something wrong on your side. Factory reset don't help (either on nesthub as on chromecast audio). 

[Muddi]

Hey AnthonyD,

Apologize for the delays. Chiming in to ensure everything is covered here. To confirm, do you get the same response when using the Google Assistant app on your phone? Also, how many Google Home/Nest devices do you have?

@Where2how: I can see that you've already filled out the form. Please stay tuned as one of our team will reach out to you via email.

Cheers,

Muddi

[AnthonyD]

Hello, in the meantime I can start radio again on my chromecast audio via the assistant. But when I ask to stop the radio, I get the response that the assistant cannot find the chromecast audio in my network (he could find it to start the music so a bit weird). Anyway, happens via Nest Hub 2 and assistant on my phone. I have 1 Nest Hub 2, Bravia and chromecast audio in my main place and Nest Hub 2 and Bravia in my second place. 2 places are defined in the app. 

[Muddi]

Hi AnthonyD,

Thanks for the information. To confirm, have you tried renaming your Chromecast Audio? Does the same thing happen when playing a song from music app like YouTube Music or Spotify?

Cheers,
Muddi

[Juni]

Hi there,

I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.
 

Regards,

Juni

[Muddi]

Hi Where2how,

Upon checking, one of our team sent you an email today to inform you that we will check the issue further. It is best if you could reply on the email to keep the ball rolling. Also, this will avoid confusion on where to send you an update. 

@Where2how: How was your device? Let us know if you still need help.

Cheers,

Muddi

[Princesss]

Hi folks,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Where2how]

I saw that reply and the problem is still not resolved so why would you lock this thread. We are all waiting on Google to fix this then we can confirm the resolution to anyone else watching it.

Please only lock this thread when the community say it's ok to do so.

[Princesss]

Hi Where2how, 

We're sorry about this. Have you been assisted via email regarding this? If yes, could you please provide the case ID so we can check on it further?

Best,

Princess

[Where2how]

Case ID [9-9650000033830]

There was an email conversation but the contact didn't seem to understand the problem. I then didn't hear further from them.

[Muddi]

Hi Where2how,

Thanks for providing the case ID. I forwarded all the information to the team and we'll get back to you as soon as we have additional information to share.

Cheers,

Muddi

[Where2how]

@Muddi i am still experiencing this problem and I've had no contact in response to my submitted form. I see @Juni is asking someone else about the problem as if it's been fixed. It isn't.

[AnthonyD]

For me the problem seems fixed since some weeks now...

[Muddi]

Hi AnthonyD,

Perfect! I'm glad to know that! Feel free to update the thread if you notice any changes in your device behavior.

Cheers,

Muddi

[Princesss]

Hi AnthonyD,

We just want to check if there are any changes on your device's behavior. Kindly respond to this post, otherwise we'll be locking the thread.

Best,

Princess

[Where2how]

I know you weren't asking me but I would say the problem has now been resolved for me.

[Princesss]

Hi Where2how,

Thanks for updating us. Glad to know that it's already working.

Since this has been resolved, we'll consider this as complete and will lock the thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest speakers and the Community would gladly lend a hand.

Cheers,

Princess