Nest hub 1 gen "g" screen

[RamonBradford]

This **bleep** device been sitting on my refrigerator for a whole year we finally go back to use it and now it just loads and loads and loads and never turns on completely out of search the web Google for help I factory reset it I did everything I even contacted Google they will not replace the device because it's too old but this is the same device that I bought from Google do not buy Google products because they do not replace or fix them

Now if anybody knows how to fix the g-screen on this Google product and that's hub first generation please contact me

[Dan_A]

Hi RamonBradford,

I'm sorry to hear that your Nest Hub is stuck on the G logo screen. Let's try the steps below and see if we're able to get it going:

1. Check if you have the official power adapter that came with the Nest display.
2. Plug in the device to a different power source > reboot the device.
3. If the issue persists, put the device in recovery mode with these steps:
   1. Unplug the power cord.
   2. Hold down the volume buttons and plug in the power cord at the same time.
   3. Wait for the device to turn on.
   4. Release the volume buttons.
4. Once the device is in recovery mode, attempt an FDR.

Keep us posted.

Best,

Dan

[RamonBradford]

If you read my post and wasn't just a bot you'll know that I did all of that already I'm super f****** mad  Google

[Dan_A]

Hey there,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Regards,

Dan

[Juni]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
 

Thanks,

Juni

[RamonBradford]

Thanks for looking into the matter.

[Juni]

Hi there,

You're welcome. We will be closing this thread now.  Give us a shout if something comes up — you know where to find us!

Thanks,

Juni